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I agree with the previous poster. First judge your needs and then choose the proper translating method accordingly. Simple email thanking the client for his patronage? I'd say use machine translation. Technical documentation for your product? Use a qualified translator, make sure to proofread...
Hi Simon,
honestly, after reading many articles penned by translators, I have learned that you should definitely cut out the middle man and contact a translator directly. It might be a tiny bit more work (or it might be easy, your mileage may vary), but as Andy said, agencies are mostly out...