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Interesting reading.
It is not easy to describe a situation and for others to understand it fully unless you work here.
I would not like to think that we have a second rated setup, but rather a one that is constantly changing and improving, hence the need for guidelines.
I think another thing...
Very interesting comments.
I guess there is a lot of truth in what you are saying.
If the staff are not following the correct procedure after being told then i guess they need to be disciplined.
But some of my staff that fall into this category are family and long standing very loyal people...
Morning.
Does anyone know of any software out there that can help me write a company procedure manual ?
I find it a problem with staff not following simple guidelines when entering information into our website and thought this might be the answer.
Again your comments would be valid.
Simon...
Thanks for taking the time to feed back i have taken it all on board and we are developing our 5th website at the moment and the frontpage is different and does focus around a major offer.
The address is in the T & C's , but i will have a look in to that as well.
again thanks, if you ever...
Am i loosing customers because of a bad experience ?
We have a fair amount of traffic and only a very small percentage buy from us.
If you went to http://WWW.BigPockets.co.uk would you buy from us.
Please help
Simon