Recent content by BenFridja

  1. BenFridja

    Expanding an ecommerce business into UAE (Dubai) - any advice?

    We are looking at the UAE and Dubai to expand. We want to import our goods from China into Dubai and sell mainly online to Amazon and on various marketplaces. Has anyone had any experience starting a company or getting a VISA as a UK resident? Any advice, knowledge or experiences would be...
  2. BenFridja

    Courier contract in Germany as UK company

    Howdy everyone, We're a UK company and have managed to import stock directly into Germany from China so we can continue to serve our customers in the EU. However, we're having an issue getting a contract with DHL and DPD, they won't deal with a UK company (they insist we have to have a German...
  3. BenFridja

    Amazon EU Vendors

    This is for Amazon Vendors, not Amazon sellers who are using FBA. Has anyone found any way of sending goods to Amazon warehouses from the UK which doesn't cost an absolute fortune? Since DPD stopped taking our parcels (as Amazon refuse to be the IOR), our EU business has essentially stopped...
  4. BenFridja

    Are customer phone lines necessary in 2018?

    Thanks for everyone's input. I think basically it's a good thing to have, but only really necessary if the other options let you down. If you have live chat/facebook, it's the same thing as talking to someone. As far as the comments about 'speaking directly to your customer', I don't think...
  5. BenFridja

    Are customer phone lines necessary in 2018?

    Agreed, age is definitely a factor. Younger people will message through social media before picking up the phone.
  6. BenFridja

    Are customer phone lines necessary in 2018?

    Yes I understand you might want to chase up deliveries. I'm not sure the phone is the most efficient way to do that. Also when tracking numbers are issued on dispatch, don't you chase the courier? When huge companies can keep you on hold for 15 minutes before they answer, I think the public...
  7. BenFridja

    Are customer phone lines necessary in 2018?

    Good point. I was talking specifically about e-commerce.
  8. BenFridja

    What to think of a potential business partner who lie?

    Failing in the past is fine (actually it's great). Lying about it is not. I wouldn't start a business with a liar, but would welcome a failure.
  9. BenFridja

    Public liability insurance for sole trader reccomendations

    I recommend Instasure. They've been very competitive in their quote and we've been with them for 4 years now. Thanks thankfully we've never had to make a claim.
  10. BenFridja

    Are customer phone lines necessary in 2018?

    If you reply to emails efficiently and timely, and you effective ask customers to email in with their issues anyway, are customer phone lines necessary for e commerce businesses?
  11. BenFridja

    Freight Rates for 20FT / 40FT

    Hi Everyone, What kind of rates are you getting for shipping containers from China to the UK for 20 FT or 40 FT High Cube? Can anyone highly recommend a company? Thanks in advance.
  12. BenFridja

    Withdrawing Euros from UK Paypal Account

    Thanks for helping out. It's not Transferwise, it's a product by Transferwise. It's called a borderless account, it's where we store Euros just like a regular bank account. It's where we get paid in Euros by our customers. We've added this to the German PayPal account and withdrawn...
  13. BenFridja

    Withdrawing Euros from UK Paypal Account

    Thanks. We're a UK business so not sure how to verify a German PayPal account...
  14. BenFridja

    Withdrawing Euros from UK Paypal Account

    Thanks for the reply! It's not the Euro account that's the issue, it's withdrawing it from Paypal as Euros (and not converting to £ on the way out).
  15. BenFridja

    Withdrawing Euros from UK Paypal Account

    We've recently started selling our products in both pounds and euros. We have a Euro account with Transferwise, but at the moment Paypal won't let us withdraw to it. We opened a Euro account in Germany and transferred our Euros for free to it and then withdrew to the Transferwise account...
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