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We deliver to Russia quite a lot and although we started to use Royal Mail we have now switched to FedEx for all Russian orders as the RM packages were simply not arriving... it just says the standard 'your item posted on <date>, has been passed to the overseas delivery office for delivery in...
Thanks for the replies everyone! Some great things to look at. Agreed! The checkout needs simplifying. I will get on it and revisit this thread to see what you think! I see Crazyegg has a free trial- going to give it a go now- great tip!
A question on dropped carts...
A few dropped carts are understandable but we receive a very high number every day. To give you an idea about 30% of our traffic views the cart page while our conversion rate is only 4%. Our shipping is good value or free and we accept all cards (inc. PayPal)...
Hi Kevin, our shop runs on Magento... it's a great platform! However, the reporting is not particularly good. There is an advanced reports module but if you a have a fair few products you may want to look at something like Linnworks to manage stock and provide useful reports/ sales data.