Recent content by Atidrep

  1. A

    “Made to order” no returns policy

    Do any of you kind people know where I can find a definitive answer on this? So I contact Trading Standards? I’ve been awake all night fretting about this but equally want to stand up to her. It was very clear it was made to order upon receipt of her purchase, it takes 3 weeks to manufacture etc...
  2. A

    “Made to order” no returns policy

    I work from home and deliberately didn’t put my address on my site because of that. Also spam Mail. Is it a legal requirement? Thanks so much you’ve all been so helpful. I’m happy to repair but I don’t want her having my home address or claiming my repair was faulty again. I’d prefer to pay...
  3. A

    “Made to order” no returns policy

    Wow that’s very helpful thanks I will read that now. Any thoughts on this broken zip claim? She used is successfully 3 times!! Is it still my fault if it jammed on the fourth use?
  4. A

    “Made to order” no returns policy

    Is there a sales of goods act somewhere I can refer to and read? This is my whole business model and if I’m going to come up against this every time then I will have to rethink and re-write my T&Cs. It’s all part of the slow fashion/ no waste movement, trying to counter the awful buy and try on...
  5. A

    “Made to order” no returns policy

    Can I send her a zip and £30 for the repair and she can get it done? She is incredibly aggressive and threatening. I don’t really want her to know where I live and once she has my address she will just be able to send it back if I return it.
  6. A

    “Made to order” no returns policy

    Because it took me 6 days to make and the fabric cost me lots of money, and I could have fulfilled an order from another client in a larger size if I hadn’t used the fabric up on her order...
  7. A

    “Made to order” no returns policy

    They are not made to her specifications, they are made to the specifications published on my website. These are not generic UK sizes but specific to the style of dress I make ie, the shoulders might be puffed, the waist might be loose, the hips might be fitted depending on the style of dress. So...
  8. A

    “Made to order” no returns policy

    Also she is now claiming that the zip was faulty when she had undone the zip to try the dress on, done it up, undone it to her it off, and upon doing it up again she claims the zip wedged. Does that constitute faulty goods? She successfully used the zip 3 times so it was not faulty on receipt. I...
  9. A

    “Made to order” no returns policy

    I tried to have a tick box on my square space website but couldn’t work out how to add it. On the receipt email and on every page of my website it says in capital letters at the top, purchase confirms agreement to our T&Cs thanks so much for any advice!
  10. A

    “Made to order” no returns policy

    I have just started a tiny clothing business making dresses in London. I only make to order, ie I only make a dress when I receive the order. This is very clear on my website and in my returns policy I have specified that because this dress is only made upon request, not a stock item, I cannot...
See more
Top Bottom
Community
Articles
Menu