Recent content by andybrussell

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    Royal Mail Theft By Surcharge

    Account Manager and field manager came in today. They checked our labels and printers and said all perfect. The only thing they said could be happening is if the packaging (we use poly bags) becomes creased in transit, this can cause the surface of the barcode to not be flat and thus cause it...
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    Royal Mail Theft By Surcharge

    They are worse than the ones we generated. We also had a return back to us last week where a customer had not collected the item from the sorting office. It had been over labelled and the quality of the barcode on the over label had inconsistencies, blurring and not super crisp like the ones we...
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    Royal Mail Theft By Surcharge

    Just checked and the barcodes on Post Office labels are 26mm x 26mm
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    Royal Mail Theft By Surcharge

    We use Linnworks to generate our labels of which we have no control over the size or scaling. They come out 22mm x 22mm which is the same size as the ones manually generated on the Royal Mail Click & Drop website. I have noticed Post Office generated labels have larger barcodes so I will...
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    Royal Mail Theft By Surcharge

    They may be able to create a new barcode and manually type in the address when creating it. I am not 100% sure how it is done
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    Royal Mail Theft By Surcharge

    I'm not sure, the images they provided showed our packages with a new barcode sticker over the top of the original barcode
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    Royal Mail Theft By Surcharge

    Just an update with regards to our ongoing problem. We had another 17 unreadable barcodes last week and so I contacted Royal Mail to explain we have scanned all barcodes and confirmed they are fully readable, new print heads and all settings correct. I specifically asked for the images from...
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    Royal Mail Theft By Surcharge

    Sorry yes, I posted this without putting our full situation. We have been having these unreadable barcodes since the start of the year and are now at around 15 per week. We have done literally everything, brand new print heads, print speed at the slowest, no dithering on the labels etc and...
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    Royal Mail Theft By Surcharge

    We are also having this barcode unreadable situation.
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