Recent content by Adamm

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    Royal Mail Theft By Surcharge

    My charges for Unreadable labels have started again,I suspect the block to these charges has been removed. has this happened to anyone else? But the biggest change is That Royal mail are now replying to the query with a no reply email address. You can't even respond to their rejection response now.
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    Royal Mail Theft By Surcharge

    A further update. I've just received a response from my escalation requests and they have offered me a credit for all the charges since January as a GOODWILL GESTURE. they still haven't accepted that the charges were wrong or admitted fault and still refer me to the best practice guide. I'm...
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    Royal Mail Theft By Surcharge

    An update on mine. I haven't had any surcharges for the last 2 invoices. I'm Not sure if this is luck or they've put a hold on them for my account. I've not had any responses about my escalation requests, so time will tell I guess. Another annoying thing is I've just had my contract review and...
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    Royal Mail Theft By Surcharge

    Huge congratulations. I wish I had the knowhow You've got to have thought this. Very well done. My problems seem to be getting worse. They've stopped refunding my incorrect format now even though I'm sending proof of the items fitting through a large letter guide. They even said air getting in...
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    Royal Mail Theft By Surcharge

    Thanks. you really have had to work hard for it. Well done My big issue is I can't even discuss it with them anymore. They just stop replying after the first or second response. Or weeks go between responses. Very frustrating.
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    Royal Mail Theft By Surcharge

    That's quite an achievement nice work. Are you still not getting any new charges? Could you do a quick summary of the steps you went through to achieve this ? Don't worry if you don't want to I know you've posted a lot of info .
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    Royal Mail Theft By Surcharge

    This is the latest response I've received when pushing for evidence and an explanation. As yet I've still not been refunded for any Unreadable label charges. My latest invoice has had a spike in Unreadable charges and incorrect format charges have appeared on the last 2 invoices. 'We will...
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    Royal Mail Theft By Surcharge

    I just don't understand how you can treat customers that you are relying on to keep them afloat like this. They should be bending over backwards to keep us and not treating us like kids in school.If I wasn't locked to large letters I would have moved elsewhere by now. I've had problems with...
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    Royal Mail Theft By Surcharge

    The other issue which clearly isn't happening despite them saying it is,the rejected labels are not being manually scanned after. I've argued they can't be being checked by a person but they insist they are. Surely if they were being manually checked we wouldn't be having these issues.
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    Royal Mail Theft By Surcharge

    Yeah kite packaging. I've also argued with them that when I pointed out that if I took my custom elsewhere they would loose a considerable chunk of money. Obviously a drop in the ocean for them but still a sum you wouldn't want to lose.( That's when I had a regional manager sent out to me) They...
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    Royal Mail Theft By Surcharge

    I send in white bubble wrap envelopes and Several different uniformed sized boxes with clear largest size. The smallest being 6x4x4. I thought it would be the envelopes causing problems but when I've asked for photos it's always boxes. But I had a visit from an area manager earlier in the...
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    Royal Mail Theft By Surcharge

    I've Just found this forum and it's reassuring to read other people are going through what I've been going through.this week I've received no charges but since January I've been recieving a few charges a week mainly Unreadable barcodes and with growing frequency misplaced label charges. I've...
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