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I've been running my own business now for 9 years. I've really enjoyed it and learnt a tremendous amount. There have been ups and downs, but the last 3 years have been very hard. Somehow we have survived by the skin of our teeth in the UK, whilst simultaneously franchising internationally...
We use gmail and google apps and I have very few complaints. Once you choose one or the other it can be difficult to change later on. Don't forget that with gmail you have access to all the google apps on their marketplace - things like crm systems and integrations with accounting apps etc...
Take a look at knackhq.com - its probably not what you want, but it might be what some other users need. Just playing around with a free account might help educate you so that when you buy a system from someone else at least you will know what to ask them for.