Vidahost Prices on the up

[bigbuzzbelfast]

Just got an email from Vidahost saying this

Your Basic (Legacy) package yourwebsite.co.uk will increase from £29.00 to £40.80 (Biennially)
All prices exclude VAT if applicable. It's not much I agree but it's the start of the slowdaddy takeover.

 

[fisicx]

And their service has gone downhill. Nowhere need as reliable and support is pants. I stopped recommending them to clients a while back.

However, £40 plus VAT isn't bad considering this will be the main source of income for many businesses.

 

[Xtm_Mike]

And their service has gone downhill. Nowhere need as reliable and support is pants. I stopped recommending them to clients a while back.

However, £40 plus VAT isn't bad considering this will be the main source of income for many businesses.

Service down, price up.. sounds bad to me.

 

[tukhnet]

I'm still using them, but I'm really considering if I have to continue or change. Their service is not so expensive, even after these price update. I will think what to do next days and weeks.

 

[webhostuk]

Think its godaddy decision as all this companies are now owned by them.

 

[Ian J]

Service down, price up.. sounds bad to me.

I haven't noticed their service levels dropping as I had a problem not so long ago that was sorted pretty quickly.

Although the prices are increasing none of my packages are increasing as much as the OP with one package that hosts about six websites increasing from £43.99 to £52.79 and other packages hosting single websites from £17.99 to £21.59 which I don't think is too bad

 

[Jolt.co.uk]

That's quite a sizable jump, percentage wise. Certainly above inflation....

 

[Ian J]

That's quite a sizable jump, percentage wise. Certainly above inflation....

Even with the price increase it's still cheaper than equivalent packages from yourselves

 

[Jolt.co.uk]

Yep, we're not the cheapest. We don't aim to be though... fewer accounts per server = slightly higher but fair price, more resources per account

 

[tukhnet]

Vidahost also said that they will continue investing in more resources per account and that this increase is due to the effects of inflation and a weaker pound. Actually, it's really not such a big increasement but I'm not sure that it is the truth, but we will see. Let's hope that they will make their services better and faster.

 

[Jolt.co.uk]

Vidahost also said that they will continue investing in more resources per account and that this increase is due to the effects of inflation and a weaker pound. Actually, it's really not such a big increasement but I'm not sure that it is the truth, but we will see. Let's hope that they will make their services better and faster.

In fairness, most infrastructure has gone up around 20-25% since June 23rd of last year due to the weaker pound. Dell, Supermicro, Juniper has all become more expensive.

 

[tukhnet]

Of course, I can agree with that. I just hope that they will really invest in more resources and give their clients a better service. If that happens, nobody will say something about the low price increasment.

 

[bigbuzzbelfast]

When I first joined Vidahost their support was amazing and I mean amazing. I was getting responses in record time and I was totally blown over by it I even became an affiliate for the company and can tell you I sent them a good bit of business yes I did get a little bit of reward for that which I appreciated at the time. I told everybody I could about this company. Then all of a sudden I started to notice a decline, even phone support was not what it used to be.

I then learned of the slodaddy (my pet name for you know who) takeover suddenly support had got worse, now we have PIN numbers and while support has got slightly better, I feel that server loading times have slowed down. Yes I know I was on shared hosting before and things were fine but seems my over promoting of them has meant more people on the shared hosting making my sites slower.

Sadly I am abandoning them moving site by site, day by day and soon I will no longer be promoting or even being hosted on a hosting company I used to enjoy telling people about.

But thanks for the good times vidahost!

 

[jamesbaldock]

Unfortunately it is the case with lots of the big hosting companies. It's difficult for us smaller players because although we can match their prices, we don't want to as that means we can't deliver the service that our customers need.

We are constantly trying to find new customers and it's difficult. Customers don't see the down side of using people like VidaHost, GoDaddy etc. until it is too late. Something goes wrong, they call the support team and in many cases they are absolutely useless.

One of our customers was with Heart Internet before switching to us. When they were with Heart, their site went down. After a week of back and forth e-mails, Heart finally admitted it was them at fault (previously they were blaming the customer) and fixed the issue. They had upgraded their database and it had caused an issue with the CMS.

Unfortunately for them but fortunately for us, it was too late and the customer left and took his money with him.

 

[Ian J]

Customers don't see the down side of using people like VidaHost, GoDaddy etc. until it is too late. Something goes wrong, they call the support team and in many cases they are absolutely useless.

I have some sites with Vidahost as they took over the company that I was hosting with and to be honest I haven't noticed any deterioration.

Many of the smaller hosting companies that post here go on about their superior service but I actually moved my main site to one of the people continually putting down the big players and let's just say that I didn't stay with them for very long.

 

[jamesbaldock]

Many of the smaller hosting companies that post here go on about their superior service but I actually moved my main site to one of the people continually putting down the big players and let's just say that I didn't stay with them for very long.

Don't get me wrong, there are plenty of smaller hosts who are not great either but we've seen it time and time again when the big players take over other companies, support is often affected and so too is service. They cram as many customers as they possibly can on to a single server and then all of the sites slow down. It's like sardines - pack in as many as possible.

 

[Mark_Taylor_]

I use both smaller hosting companies and large ones like ukfast for dedicated, virtual and shared.

The thing I like about the smaller ones are i can speak to the owner and lead server tech in person and they can tweak the servers to my exact requirements very quickly (useful for magento web servers and database, application servers). I also appreciated the expertise of some of the larger hosts like Ukfast as they tend to have several experts in nginx, and redis server configuration.

I think there is room for both depending on many factors

 

[SoleTraderHub]

I jumped ship a few weeks ago after the price increase made me take stock of what I was hosting.

Moved over to SiteGround due to recommended superior Wordpress hosting and although I prefer the cloud management Vidahost provide over the less intuitive cPanel SiteGround offer, I can honestly say that I feel I have made the right move. Support is better, pricing is better (for what you get) and it seems to be a much better overall package.

Time will tell I suppose.

 

[Tony Lynn]

I have just migrated 30 client websites from Vidahost to Krystal. The price hike was the last straw as service standards have been slipping for some time now. I wasn't aware of the Go Daddy thing so I feel even better now about making the switch. For me as a reseller Krystal was just a better value proposition, my sites are significantly faster and the use of cPanel instead of Vidahost's proprietary cloud dashboard saves me loads of time.

 

[webhostuk]

Good thing you did not move to godaddy in that case you would have been with same provider.