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You cant really expect your staff to do things that you cant.
looking to expand but clueless where to start when it comes to employing etc
Isn't that the whole point of taking on staff? They either do the jobs you don't have time to do, or they do the things you cannot (accounts, PAYE, HR...).
I could start a cleaning business tomorrow, employ cleaners, etc., without ever having picked up a dustpan and brush. I would concentrate on getting the business in for the cleaners.
To take it to extremes, I wonder if the senior management of most supermarkets would know how to stack the shelves properly, work the tills, do customer service...