Dear HSBC, no I don't want Rapport!

[ZedS]

Sorry, not sure where to put this but is anyone else getting annoyed with HSBC and their Rapport pop-up? Every time I go to my online banking, it pesters me to download this software which I don't want or need, and am not convinced about. They won't even let you close the box or give you a 'No thanks' option, instead the thing shoots back at you about why you need it in your life.. Clingy!!

To add to it, I did a quick Google search on Rapport software with negative reviews - slows down CPU performance etc. That's great, HSBC *applause*

[Rant over]

 

[iKam]

Sorry, not sure where to put this but is anyone else getting annoyed with HSBC and their Rapport pop-up? Every time I go to my online banking, it pesters me to download this software which I don't want or need, and am not convinced about. They won't even let you close the box or give you a 'No thanks' option, instead the thing shoots back at you about why you need it in your life.. Clingy!!

To add to it, I did a quick Google search on Rapport software with negative reviews - slows down CPU performance etc. That's great, HSBC *applause*

[Rant over]

Snap. It's well annoying

 

[Beachcomber]

This drives me insane!

You click the 'remind me in 14 days' buttons and when you log in the same day - it's there again.

Now you get a pop up box making you explain yourself by selecting a reason from a drop down list.

HSBC - stop spamming my online banking!

 

[Richie N]

You would be more annoyed if someone accessed your accounts...

 

[vvaannmmaann]

These people are actually to blame.http://www.trusteer.com/

 

[ZedS]

You would be more annoyed if someone accessed your accounts...

I don't think a random piece of software will protect me from that.

 

[ZedS]

These people are actually to blame.http://www.trusteer.com/

Tempted to email them everyday to stop harassing me, and then proceed to harass them with daily reasons as to why they should stop. Fair deal I think.

 

[vvaannmmaann]

Tempted to email them everyday to stop harassing me, and then proceed to harass them with daily reasons as to why they should stop. Fair deal I think.

You could try,however your mail will probably get blocked by them.You of course do not have that option!

 

[Richie N]

I don't think a random piece of software will protect me from that.

There is a valid and good reason why they recommend this software...to protect you!!!
If you decide not to accept it then you are at your own risk, let's hope someone doesn't hack into your account.

 

[ZedS]

There is a valid and good reason why they recommend this software...to protect you!!!
If you decide not to accept it then you are at your own risk, let's hope someone doesn't hack into your account.

My issue isn't that they recommend this software, it's that they force it upon you and annoy the life out of you about it whenever you want to use their online banking service. That's all!

 

[ZedS]

You could try,however your mail will probably get blocked by them.You of course do not have that option!

Sounds about right!

 

[exceedmedia]

Glad its not just me on this one. Rapport is an atrocious piece of badly designed software that even if its installed can sometimes think it isnt, and a number of times doesnt actually load the protection within a browser session.

HSBC - GET OFF OUR BACKS !!!!!

 

[a1anm]

This drives me nuts. The software can't be used with Chrome on OS X and this is the browser I use. Yet, every time I want to log in I get the annoying pop up.

I don't understand why it shows the pop up on browsers that can't use it anyway. If only they would add a "don't remind me again" checkbox.

 

[OliverOnlinePrint]

Have had exactly the same happen, hopefully they will come across this forum and review their bright ideas!

 

[vvaannmmaann]

Have had exactly the same happen, hopefully they will come across this forum and review their bright ideas!

IIRC making comments via "social media" can get results.

 

[Lolleo]

Works fine with Firefox for me. Have a shortcut on my desktop to turn off when needs be. Apart from that no complaints.

 

[Lentinus]

I did one run rapport, thinking the performance hit was worth the extra security. Then it was silently disabled by a simple Firefox upgrade. So I lost all faith in it.

Now I - like most people who have been asked more than once by that stupid HSBC system, randomly select a why I don't want Rapport option without even looking.

 

[Alan]

Santander also do this. I tried it, but the performance was unacceptable. I wasted a good hour an a half with their support people who were convinced that there was not performance hit, there was and they didn't want to listen.

 

[japancool]

There is a valid and good reason why they recommend this software...to protect you!!!
If you decide not to accept it then you are at your own risk, let's hope someone doesn't hack into your account.

Oh, don't be so smug. I run a number of other pieces of security software. I do not need Rapport in addition to all of the rest. I am perfectly capable of deciding whether or not I require a particular piece of software or not.

Suppose someone came round to your house and knocked on the door every day asking you if you wanted to buy insurance, and wouldn't accept "no, I don't want it", and "no, I've already got some" as an answer, and told you that if you don't accept, you are at your own risk? How would you feel?

 

[asonda]

I have this, I run Chrome on Windows 7 and have had no performance issues what so ever. I have had no annoying pop ups and just let it sit their and run.

 

[kulture]

I tried it before, did not like it, don't want it, know enough not to need it, really really annoyed at the constant nag.

 

[Faevilangel]

I am annoyed at the nag and other bits with the hsbc website I am moving to Barclays, the Barclays website is just so much better and works on mobiles.

 

[lynxus]

I never see this?

maybe install Adblock on your pc?

 

[Faevilangel]

I never see this?

maybe install Adblock on your pc?

It won't have any effect as you need to choose an option before you can login to the site.

It might only be on business accounts with HSBC?

 

[japancool]

I'm fairly sure I selected "I do not want to download" answered a question that said "I have evaluated it and don't think it is suitable" or something like that, and the pop-up no longer appears when I log in, although the message is still visible on the screen where you select your account.

 

[Banksbroo]

There are quite a few banks using Rapport. I tried it for a week with Santander. It was horrible. Clunky. Slow and consumed bandwith like a starving man at a buffet. Every time you try to access a password protected area it flips out and you go through a great pantomine to confirm, "yes, I know what I'm doing, no, really, let me in to my own website". The worst of it is though, that is is constantly scanning all web activity = very much slower broadband.

Throw in a few bloated "web security" and anti-virus packages as many people have, and your internet slows to a snails pace. Maybe that is how they work - everything takes so long that your risk of compromise is reduced!

I think it's just the banks being lazy and offering a free peace of mind application.

Unfortunately, if banks continue to push this product hard, it's only a matter of time that gullable users of Rapport start clicking on emails with .zip attachements askign them to update their Trusteer settings... and thus Trusteer becomes a security threat rather than a precaution.

 

[PaulAtkin]

This level of nagging is to protect HSBC's liability, not your security.

Can you imagine trying to make them responsible for any online loss with this in place? They would say "we made this software available and you refused to use it 147 times, m'lud...."

 

[alexmay]

Here, here
and to all those of you who want to tell me how good it would be for me to have this software... grow up and mind your own business!

 

[10032012]

I ignore it. The biggest concerns with HSBC is their Indian call centres....

You get someone leaving an answer machine message telling you to call back an 0845 number (at the same time as declining a transaction) and these people have full access to your details and accounts. However, talk to anyone UK-based they all say ring the number on the back of the card!

What is it to be? Furthermore, they have been calling me recently (different number, unrelated) started a day after a fake HSBC text... googled the number and its a scam - not that I would have called it anyway. They don't leave a voicemail message and I keep missing them. Their twitter confirms its genuine HSBC number. The local branch says ignore it!

 

[vad.ch]

today i had enough of this as well, so I decided to look under the hood how to disable this.
I didnt have much time, but found this in their javascript:

if (sel_index==1 || sel_index==3 || sel_index==5 || sel_index==6 || sel_index==7){
        days = 1;}
    if (sel_index==2 || sel_index==4){
        days = 7;}
    if (sel_index==8){
        days = 30;}
        //if cookie is not present create the cookie

so in other words, if you select 8th option on the list it will set a cookie and not bother you for 30 days.

good enough for now.

 

[Lentinus]

Thank you,Thank you,Thank you,Thank you,Thank you,Thank you,Thank you!!
I have not checked but I think its the one about corporate firewall. Peace for a month. With the added 5 steps of the new security pad logging on to HSBC has become a bit tedious!

 

[Geoff T]

Santander keep offering me the rapport thing... I just keep saying no (on the basis I've bent over and taken the thick end from these robbing sods for long enough!)

use them - yes... trust them again - no

Pay them like the taxman - not a bleeding penny more than necessary... let them use their own money for their bonuses!

 

[alexmay]

Is it not possible to edit that cookie so that it works permanently rather than just for 30 days?

 

[Vectis]

If this is the same as what comes up occasionally on the Santander site, isn't it simply a click-through exercise, in the same way as they sometimes stick an advert in between the log in screens? Don't you just have to click once and move on? It doesn't seem particularly onerous.

 

[JDX_John]

Annoying isn't it. I could live with it asking me every time, but what's the bloody point making me select a reason why I don't have it, if in every case it just tells me to install it anyway?

It's like the drinks vending machine on the Heart of Gold.

I already have other AV installed anyway!

 

[JDX_John]

If this is the same as what comes up occasionally on the Santander site, isn't it simply a click-through exercise, in the same way as they sometimes stick an advert in between the log in screens? Don't you just have to click once and move on? It doesn't seem particularly onerous.

It shows a popup and rather than clicking "go away" you have to select from a drop-down list the reason you don't want it, then click a button. Then, it shows ANOTHER popup telling you you're wrong, which you also have to dismiss.

 

[Geoff T]

I still get free banking from Santander - coz I signed up at the right time by the looks of things... if I have to hit the button on the mouse a few more times to keep that - I will...

 

[nightmare99]

This is a bit old so hopefully they have put some effort in to fixing it in the last two years

 

[The IT Dept]

I have tried Rapport and apart from the performance hit on my computer I found the whole thing incredibly annoying as it kept prompting me with questions, such as, "Was I sure I wanted to go to this website?" Well, yes, that's obviously what I'm trying to do now let me get on with it!

If I shouldn't have been going to that website then surely Rapport's job is to prevent me from being able to do so altogether, not to ask me to confirm it?

I am very IT literate and I run an IT Support company, but I can imagine clients who simply wouldn't understand (or probably read) the question fully, and they would just say yes.

I understand that HSBC are simply covering their own backs with this and, if my account is hacked into, they'll blame me for not having Rapport. Well, that would be fair and reasonable if Rapport worked well enough to be trusted, but IMHO it doesn't do so.

I'm happy enough to tick a box saying that I understand the risks and consequences if I choose not to download this software, but I am very unhappy at being prompted to respond to a daft pop up message every day.

As vad.ch has pointed out in an earlier post, choosing Option 8 does install a 30 day cookie (called rap30day) which will stop the prompts for a month.

I use Webroot anti-virus which checks websites for me and gives me a green tick if the website is valid. I would trust that and my own common sense much more than a piece of free software which reports back to its own mothership everything I am doing on the web. I assume this is what it must be doing, given the amount of CPU and memory usage shown in Task Manager when it is running.

Now that HSBC have removed free business banking altogether, and dished out new security devices that no longer fit a small keyring, the Rapport thing is becoming the last straw for me. Which is a shame as I really do like their online banking system, once I'm past the rubbish pop-ups!

 

[IanG]

And another thing, that new button pad calculator looking thing needs proper firm presses to get the keys to work.

Old fob was simplicity itself, that new thing hurts my fingers.