Dealing with complaints (telesales)

[Multi-store]

Looking for some advice, techniques, rules or a decent article on this. Please bear in mind you know little about the company and the product before answering, as this is the situation I will find myself in.

 

[Multi-store]

Montagaine? Kate1? Maxine?

You “legends” of telesales? You must have some input for me?

 

[Montaigne]

Hi Multi,

Can you be more specific as I don't understand what you're asking?

Do you want to know how to deal with complaints when doing telesales? Why will you know little about the product and company?

Give me more details and I'll see if I can help.

 

[kate1]

Yes hi, we need a bit more information.