Urgent: Why my amazon account is banned twice

yoyogogo · #1 14th December 2009, 13:07

Hi,guys, I need help.

My amazon account was banned 3 weeks ago and they saide that it was related to the old one. I send email and told them that it was not true.

They reopen my account again. But yesterday they banned my account again for same reason.

OMG. What can I do now?

What's problem with them?

I want to prove I am innocent, but they did not reply any email.

yoyogogo · #2 14th December 2009, 13:26

Hi,guys, I need help.

My amazon account was banned 3 weeks ago and they saide that it was related to the old one. I send email and told them that it was not true.

They reopened my account again. But yesterday they banned my account again for same reason.

OMG. What can I do now?

What's problem with them?

Now I want to prove I am innocent, but they do not reply any email.[/quote]

mconridge · #3 14th December 2009, 13:44

Amazon are very strict on Seller Accounts.

What exactly was the reason for banning you?

yoyogogo · #4 14th December 2009, 13:53

Quote:

Originally Posted by Mamka

Amazon are very strict on Seller Accounts.

What exactly was the reason for banning you?

they said that my account was associate with the previous account which has been banned long long ago.

3 weeks ago, they banned my account for this reason. I explained and they accepted. They reopened 3 weeks ago.

But yesterday, they banned me again for the same reason.

I have good history of selling and get many many good feedback messages.

I do not understand why they keep saying that my account was associate with the old banned account.

What can I do now ? Thanks .

mconridge · #5 14th December 2009, 14:07

I couldn't tell you to be honest.

Check out the link below, you may be able to get a clearer picture:

http://www.amazonsellercommunity.com/forums/index.jspa

quikshop · #6 14th December 2009, 14:09

Why was your original account banned and did you resolve those problems?

If not and you've tried to open a new one without them noticing they'll simply keep banning you...

yoyogogo · #7 14th December 2009, 14:50

Thank you guys.

My account is totally new. when they banned this account in the first time, I told them that it was my first account. So they reopened this account.

This second time, they banned again. but they ignored my emails and have not responded untill now.

If I want to create new account, what can I do? to be honest, I do not want to create new account, because I have set up good history and received positive feedback messages...... and I did nothing wrong, why should I correct myself to follow them....

So, anyway, if I have to create new account, what do I need do ? just notice them .... or something else????

fisicx · #8 14th December 2009, 15:12

Are you doing ANYTHING that breaks or even suggests you are breaking the T&C?

Are you selling the same products as the banned acount?

Astaroth · #9 14th December 2009, 15:32

Why do they believe the historicly banned account is yours?

yoyogogo · #10 14th December 2009, 15:51

Quote:

Originally Posted by fisicx

Are you doing ANYTHING that breaks or even suggests you are breaking the T&C?

Are you selling the same products as the banned acount?

This account is totally new. It is my first account.

I do not think that I did anything that breaks or even suggests I am breaking T&C.

My products are lots and lots. More than 500...