Urgent: Why my amazon account is banned twice

Discussion in 'E-Commerce Forum' started by yoyogogo, Dec 14, 2009.

  1. yoyogogo

    yoyogogo UKBF Newcomer Free Member

    Posts: 35 Likes: 0
    Hi,guys, I need help.

    My amazon account was banned 3 weeks ago and they saide that it was related to the old one. I send email and told them that it was not true.

    They reopen my account again. But yesterday they banned my account again for same reason.

    OMG. What can I do now?

    What's problem with them?

    I want to prove I am innocent, but they did not reply any email.
    Last edited: Dec 14, 2009
    Posted: Dec 14, 2009 By: yoyogogo Member since: Dec 14, 2009
    #1
  2. yoyogogo

    yoyogogo UKBF Newcomer Free Member

    Posts: 35 Likes: 0
    Hi,guys, I need help.

    My amazon account was banned 3 weeks ago and they saide that it was related to the old one. I send email and told them that it was not true.

    They reopened my account again. But yesterday they banned my account again for same reason.

    OMG. What can I do now?

    What's problem with them?

    Now I want to prove I am innocent, but they do not reply any email.[/quote]
    Posted: Dec 14, 2009 By: yoyogogo Member since: Dec 14, 2009
    #2
  3. mconridge

    mconridge UKBF Regular Full Member

    Posts: 636 Likes: 71
    Amazon are very strict on Seller Accounts.

    What exactly was the reason for banning you?
    Posted: Dec 14, 2009 By: mconridge Member since: Nov 22, 2006
    #3
  4. yoyogogo

    yoyogogo UKBF Newcomer Free Member

    Posts: 35 Likes: 0
    they said that my account was associate with the previous account which has been banned long long ago.

    3 weeks ago, they banned my account for this reason. I explained and they accepted. They reopened 3 weeks ago.

    But yesterday, they banned me again for the same reason.

    I have good history of selling and get many many good feedback messages.

    I do not understand why they keep saying that my account was associate with the old banned account.

    What can I do now ? Thanks .
    Posted: Dec 14, 2009 By: yoyogogo Member since: Dec 14, 2009
    #4
  5. mconridge

    mconridge UKBF Regular Full Member

    Posts: 636 Likes: 71
    Posted: Dec 14, 2009 By: mconridge Member since: Nov 22, 2006
    #5
  6. quikshop

    quikshop UKBF Regular Full Member

    Posts: 3,072 Likes: 558
    Why was your original account banned and did you resolve those problems?

    If not and you've tried to open a new one without them noticing they'll simply keep banning you...
    Posted: Dec 14, 2009 By: quikshop Member since: Oct 11, 2006
    #6
  7. yoyogogo

    yoyogogo UKBF Newcomer Free Member

    Posts: 35 Likes: 0
    Thank you guys.

    My account is totally new. when they banned this account in the first time, I told them that it was my first account. So they reopened this account.

    This second time, they banned again. but they ignored my emails and have not responded untill now.


    If I want to create new account, what can I do? to be honest, I do not want to create new account, because I have set up good history and received positive feedback messages...... and I did nothing wrong, why should I correct myself to follow them....

    So, anyway, if I have to create new account, what do I need do ? just notice them .... or something else????
    Posted: Dec 14, 2009 By: yoyogogo Member since: Dec 14, 2009
    #7
  8. fisicx

    fisicx It's Major Clanger! Full Member - Verified Business

    Posts: 19,035 Likes: 5,602
    Are you doing ANYTHING that breaks or even suggests you are breaking the T&C?

    Are you selling the same products as the banned acount?
    Posted: Dec 14, 2009 By: fisicx Member since: Sep 12, 2006
    #8
  9. Astaroth

    Astaroth UKBF Regular Free Member

    Posts: 4,074 Likes: 280
    Why do they believe the historicly banned account is yours?
    Posted: Dec 14, 2009 By: Astaroth Member since: Aug 24, 2005
    #9
  10. yoyogogo

    yoyogogo UKBF Newcomer Free Member

    Posts: 35 Likes: 0
    This account is totally new. It is my first account.

    I do not think that I did anything that breaks or even suggests I am breaking T&C.

    My products are lots and lots. More than 500...
    Last edited: Dec 14, 2009
    Posted: Dec 14, 2009 By: yoyogogo Member since: Dec 14, 2009
    #10
  11. yoyogogo

    yoyogogo UKBF Newcomer Free Member

    Posts: 35 Likes: 0
    They did not tell me.
    Last time they banned me and reopened again.
    What do make I believe that this time they did not make mistake like last time 3 weeks ago.

    But they ignored me totally this time....
    OH, MY GOD.

    What can I do?

    Even they would consider that I were guilty, should I know what the hell is going on, should I allow to get chance to defend myself?
    Posted: Dec 14, 2009 By: yoyogogo Member since: Dec 14, 2009
    #11
  12. yoyogogo

    yoyogogo UKBF Newcomer Free Member

    Posts: 35 Likes: 0
    Guys, should I wait their email? I have waited 40 hours....

    I want to sell my stuff now... Anyone give me suggestions.....
    Posted: Dec 14, 2009 By: yoyogogo Member since: Dec 14, 2009
    #12
  13. fisicx

    fisicx It's Major Clanger! Full Member - Verified Business

    Posts: 19,035 Likes: 5,602
    Find somewhere else to sell your products. It seem pretty clear that amazon have no intention if lifting your ban in the near future so you need to find another outlet.

    This once again shows the danger of relying on a single source of traffic.
    Posted: Dec 14, 2009 By: fisicx Member since: Sep 12, 2006
    #13
    • Thanks Thanks x 1
  14. silvermusic

    silvermusic UKBF Regular Free Member

    Posts: 1,719 Likes: 428
    If you've had an account before, trust me, Amazon will find out. A friend of mine thought he could play clever with Amazon and found out the hard way. You're only ever allowed one account and that's it.

    It could be that they don't want you on their site for whatever reason, they don't have to accept anyone. Think long and hard on that one, Amazon can afford to be very choosey over who they allow to sell on their site and what products.

    Is it possible that the address you have has been used a former occupier on Amazon?
    Posted: Dec 14, 2009 By: silvermusic Member since: Nov 22, 2008
    #14
  15. yoyogogo

    yoyogogo UKBF Newcomer Free Member

    Posts: 35 Likes: 0
    OMG. Need I relist my products ? it takes me long time to finish it....

    it is not fair...

    except Amazon, where can I sell? Ebay? I mainly sell CDs.... could you give me some advice?
    thanks.
    Posted: Dec 14, 2009 By: yoyogogo Member since: Dec 14, 2009
    #15
  16. yoyogogo

    yoyogogo UKBF Newcomer Free Member

    Posts: 35 Likes: 0
    I do not think so....

    it sounds unfair....
    Posted: Dec 14, 2009 By: yoyogogo Member since: Dec 14, 2009
    #16
  17. yoyogogo

    yoyogogo UKBF Newcomer Free Member

    Posts: 35 Likes: 0
    guys, where do you would like to suggest to sell CDs, except Amazon?

    thank you so much.
    Posted: Dec 14, 2009 By: yoyogogo Member since: Dec 14, 2009
    #17
  18. silvermusic

    silvermusic UKBF Regular Free Member

    Posts: 1,719 Likes: 428
    Which country are you based in?

    For CDs the only other place really is eBay or perhaps Gemm.com if you have a large inventory. Having just pulled out of selling CDs on ebay myself due to poor margins it's not the best place by a long way. The other way is your own site but it wont happen over night, I've been plugging away at mine for over two years before I could afford to pull out of eBay.
    Posted: Dec 14, 2009 By: silvermusic Member since: Nov 22, 2008
    #18
  19. fisicx

    fisicx It's Major Clanger! Full Member - Verified Business

    Posts: 19,035 Likes: 5,602
    It's got nothing to do with not being fair, it's the harsh realty of ecommerce.

    You should never rely on a single income source, it only take one small complaint or infarction and as you have discovered you lose everything.
    Posted: Dec 14, 2009 By: fisicx Member since: Sep 12, 2006
    #19
  20. yoyogogo

    yoyogogo UKBF Newcomer Free Member

    Posts: 35 Likes: 0
    Thank you . you're right.
    Posted: Dec 14, 2009 By: yoyogogo Member since: Dec 14, 2009
    #20