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  • Introducing The New Look CircleLoop Desktop App May 9, 2018

    As a fast-growing, digitally-led challenger brand in the UK business telephony market we're constantly working to improve and enhance our users' experience. Our latest release sports a brand new desktop app design and interface, which makes it even quicker and easier to use and manage your CircleLoop phone system!

    We're proud to build our own technology (no reselling going on here!) and our in-house software development superstars have been working flat-out this year to deliver a tonne of fantastic new phone system features. So here’s a brief update on what you can now do with your CircleLoop phone system.

    CALLER GREETINGS & MENUS

    CircleLoop now supports inbound caller greetings & menus (IVR), so if you want to route calls to specific departments or users from your main number, you can set up a menu and configure your call routing from there.

    CALL FORWARDING

    Previously, CircleLoop required you to answer calls in our apps only, but now we’ve created the ability for you to forward inbound calls to other numbers. Perfect for when you’re on the move, or during your out of hours times.

    CIRCLELOOP ANALYTICS

    Check out our brand new in-app Analytics panel, which gives you detailed information on phone system activity for each of your users, numbers and teams!

    [​IMG]

    CLOUD CALL RECORDING

    We already launched local call recording in our desktop apps earlier in 2018, but we’ve now enhanced this functionality to work across all of our apps (including mobile) with cloud-based storage and administrator control.

    CALL BLOCKING

    This has been a regularly requested feature which is now enabled in our apps, in the new Privacy section. So if you’re experiencing nuisance callers, you can now block those numbers for your entire CircleLoop account.

    INTEGRATIONS

    If you’re a Capsule, Hubspot or Pipedrive CRM user, you can now integrate CircleLoop with your CRM system. Our integrations enable contact synchronisation, click-to-call and automatic call logging directly in your CRM. To view integrations visit our Integrations page. More CRM integrations are coming very soon!

    GOOGLE CHROME EXTENSION

    If you use Google’s Chrome browser, you can now download our handy Chrome Extension, which allows you to place calls via CircleLoop to any phone number on the internet (for example, a contact phone number on a website). No more copying and pasting!

    Haven't you switched to CircleLoop yet?

    Why not? It's easy! Kill-off the desk phone for good, whilst saving your business time and money. Sign up for your completely free trial today and experience business telephony how it's meant to be done.
  • Smart Feature of the Week - Conference Calling Mar 23, 2018

    http://blog.circleloop.com/free-conferencing-with-circleloop-2/

    If you’re in business, the chances are that at some point you’ll need to arrange a Conference Call, where a number of different people can be bridged into the same telephone call.

    But generally your traditional phone service isn’t set up to handle these sort of calls, so you need to sign-up to a separate conferencing system to arrange this. And unfortunately this generates additional cost, hassle, more passwords to remember and software to install.

    But we just accept it, because this is the way we’ve always done it, right?

    Not any more!

    With CircleLoop, every user gets their own unique conference pin to allow group calling. Simply share your pin and dial-in number with your meeting attendees and hey presto! you’re in conference.

    What’s more, our conference dial-in number is an 03-prefix number, which means it’s free to call for all CircleLoop users, and costs no more than a local call for your other callers.
  • Introducing CircleLoop for Pipedrive Mar 16, 2018

    upload_2018-3-16_15-40-43.png

    We're excited to announce that CircleLoop has a brand new integration with Pipedrive CRM.

    The integration features seamless contact syncing, instant click-to-call from Pipedrive, and call activity logging which includes our smart voicemail to text functionality. So now you can save time and get even more done.

    Introducing CircleLoop & Pipedrive CRM
    Contact Syncing
    CircleLoop for Pipedrive puts your contact data where you need it, with automatic syncing straight into your CircleLoop phone system.

    Click to Call
    When you're working in your Pipedrive CRM you no longer need to click out, or copy/paste phone numbers across. CircleLoop for Pipedrive features instant click-to-call, allowing you to make calls quickly and easily direct from your CRM.

    Call Activity Logging
    All calls to and from your Pipedrive contacts are logged as notes, in your Pipedrive CRM records. This includes missed calls and voicemail - which CircleLoop will automatically convert to text and create as a note for quick and easy access.

    Desktop & Mobile Apps
    You can use your CircleLoop for Pipedrive integration whilst you're in the office, or on the move, with powerful desktop and mobile apps ready to keep you and your team working, wherever you are.

    Ready to find out more? Our Pipedrive integration is available for all CircleLoop Unlimited customers, at no additional cost. Hook up your CircleLoop and Pipedrive accounts here.

    Not yet a CircleLoop customer, but want to give the CircleLoop-Pipedrive integration a spin? Not a problem! Get started with your free 14 day trial.

    CircleLoop - Finally, a better business phone system. Kill the desk phone for good, look professional, be more productive and save money versus the usual business telephony options.
    D_Boardman1 likes this.
  • Smart Feature of the Week: Simple Call Transfer Mar 5, 2018

    We’ve all been there...

    You answer a call and they ask for your colleague. So now you have two choices:

    1. Note down the caller’s details and pass on the message. Not a bad solution, but a bit clunky, a waste of precious time on everybody’s part and potentially unprofessional, too. “She’ll call you back” (she won’t).

    2. Transfer the call. Eeek. Which combination of symbols and numbers is it, again? Star-hash-99-702? No, that’s not it. Hash-99-star-702? Nope. Agh. “Sorry, I won’t be a moment”. Oh wait… they’ve gone. sigh
    Nobody wants a phone system that requires a degree in astrophysics to operate. So why are we still using these horrible, clunky handsets?

    The CircleLoop solution
    CircleLoop is a powerful, cloud-based phone system designed for the way that modern businesses work. And this cloud technology opens up a whole new world of flexibility, productivity, professionalism and cost-savings for businesses.

    CircleLoop runs in apps that work on your computer system and smartphone giving you instant access to your phone numbers (and your colleagues’ phone numbers) with no desk-phones, no phone lines and no horrible button combinations to push in order to perform the most simple of tasks.

    Now, let’s replay the above scenario with CircleLoop...

    You answer a call and they ask for your colleague. This time you only need one option:

    1. Transfer the call. Click on the transfer icon in the CircleLoop app and select your colleague’s name from the list. Now, you can have a quick chat with your colleague to introduce the transfer, or simply transfer the call instantly. Job done.
    In today’s competitive, crowded and multi-channel world, delivering a cutting edge in your customer service can be the difference between leader of the pack, or the also-ran.

    Don’t be the also-ran. Please. Start your free trial of CircleLoop today.
    D_Boardman1 likes this.
  • CircleLoop representing the north in KPMG’s Best British Mobile Startup 2018 Feb 21, 2018

    [​IMG] upload_2018-2-21_15-36-58.png
    CircleLoop co-founders Damian Hanson and David Hague are heading to Barcelona for the grand final of KPMG’s Best British Mobile Startup, in a bid to see CircleLoop crowned UK wide winner.

    CircleLoop previously won the northern regional final held in Manchester on 23rd November 2017 and the innovative cloud-based phone system provider is now bound for Barcelona to pitch in the finals on 26th-28th February 2018.

    The annual competition gives businesses the opportunity to exhibit and present their offering at the world's largest mobile event, Mobile World Congress (MWC), which takes place in Barcelona each year, attracting over 100,000 attendees . It also provides an unrivalled opportunity for British start-ups to raise their profile, enabling them to gain access to investment opportunities, build corporate connections and to present their business.

    Further regional finals took place in Birmingham, Bristol and London, with the winner of each securing a trip to pitch in the final - to be held at the 4YFN stage at MWC. As the start-up event of the largest gathering for the mobile industry (MWC), 4YFN has been classed as ‘the No.1 start-up event for doing business’.

    Damian Hanson, commented: “We are very proud to be flying the flag for the north in the grand final of KPMG’s Best British Mobile Startup. We are up against three very impressive start-ups on the 4YFN stage, and I’m really looking forward to listening to the pitches of our fellow competitors. We are also excited to begin sharing the CircleLoop story internationally”.
  • Smart feature of the week - Establish a local presence from anywhere Feb 20, 2018

    upload_2018-2-20_15-7-41.png

    Despite advances in other communications technologies, the art of the phone call remains a firm favourite with modern businesses large and small. Agreeing deals, striking-up partnerships, customer services, negotiations, account management and so many crucial aspects of day to day business are still made easier and quicker by picking up the phone.

    Whilst other technologies have advanced at pace like email, chat tools and messenger systems, phone systems on the other hand have evolved much more slowly.

    Until now, that is.

    CircleLoop is a powerful, cloud-based phone system designed for the way that modern businesses work. And this cloud technology, coupled with anywhere virtual numbering opens up a whole new world of flexibility, productivity, professionalism and cost-savings for businesses.

    Smart Feature: Establish a local presence instantly.
    Want to give the illusion of a New York office? No problem.

    CircleLoop provides businesses with the ability to select phone numbers from any geographical area in the UK and internationally. This allows you to establish an instant local presence anywhere in the world, within a couple of clicks.

    For example, if you're based in Manchester, but make frequent calls to customers in Birmingham, you can instantly add a 0121 number to your CircleLoop phone system. Then, when you make calls to your Birmingham clients, the number they see is your local number.

    So now you can make your phone call - whether it be to a prospect, customer, supplier or partner, and appear as if you're calling from a local number

    Why is this a benefit?
    The simple fact is that people still like to buy “local”, so they’re much more likely to answer a call from a local dialling code. Calls from local numbers can often feel more relevant, more important, so recipients are more inclined to pick up the phone, helping you to establish more contacts.

    CircleLoop’s next-generation technology allows you to appear that you’re calling from your local branch, even if you don’t actually have a physical location there. And what’s more there are no provisioning times. You need a local number for London, Manchester, New York? No problem - simply choose your number in CircleLoop’s powerful apps, and it’s live instantly!

    Feeling inspired?
    The ability to appear local may be something you've never considered before, or perhaps you didn’t realise it was possible without going to the hassle and expense of a physical location, or a new phone line installation.

    Anywhere numbering is just one of the raft of smart features that CircleLoop delivers for businesses just like yours. In fact, we’ve already helped 1000s of businesses to kill the desk-phone, improve flexibility, increase productivity and reduce costs.

    If you’d like to take your business communications to the next level, you can try CircleLoop completely free of charge at www.circleloop.com
  • Looking For Review / Feedback Feb 14, 2018

    CircleLoop is a company that has existed for little more than a year, however have already made ground-breaking strides in competing with the conventional big boys such as BT, TalkTalk etc.

    Our company offers an alternative service of telecommunications, that is tailored for businesses looking to break away from the complex, painful and expensive sector.

    We are constantly striving for improvement on many fronts, whether it be the quality of our product, our customer service or our marketing campaign's.

    So this entry is a welcoming to anyone who would be willing to have a look at our website, whether it be a deep investigation, or a quick two-minute snoop around, for any advice or feedback they'd be happy to give.

    It can be any advice, ranging from the design, to the content and information quality, or even the usability. Anything that you feel would be worthy of giving back. It is not an sneaky attempt to lead people onto our website and sell them our product! We feel there is no one better to give us all-round feed-back than our customers, or people similar to the customers we work with.

    Anyone who would be willing to do so, we would be really appreciative of your time and advice. We feel we are making a big, positive impact on businesses, particularly start-ups and SME's, and we always believe there's more we can do.

    Our website is on the link www.circleloop.com
    Or simply search 'CircleLoop' on your search engine, and you should find the option to click on our website at the top, with the website link above underneath.
  • CircleLoop Capsule CRM integration Feb 9, 2018

    We're excited to announce that CircleLoop has a brand new integration with Capsule CRM.

    The integration features seamless contact syncing, instant click-to-call from Capsule, and call activity logging which includes our smart voicemail to text functionality. So now you can save time and get even more done.

    Introducing CircleLoop & Capsule CRM

    Contact Syncing
    CircleLoop for Capsule puts your contact data where you need it, with automatic syncing straight into your CircleLoop phone system.


    Click to Call
    When you're working in your Capsule CRM you no longer need to click out, or copy/paste phone numbers across. CircleLoop for Capsule features instant click-to-call, allowing you to make calls quickly and easily direct from your CRM.


    Call Activity Logging
    All calls to and from your Capsule contacts are logged as notes, in your Capsule CRM records. This includes missed calls and voicemail - which CircleLoop will automatically convert to text and create as a note for quick and easy access.


    Desktop & Mobile Apps
    You can use your CircleLoop for Capsule integration whilst you're in the office, or on the move, with powerful desktop and mobile apps ready to keep you and your team working, wherever you are.


    CircleLoop offers you a better business phone system. You can break away from the hindrance of conventional telecom providers. Use a phone system tailored to business' alone, with quality features to make your business' communications more professional and more productive; whilst saving money.

    For more information, visit: www.circleloop.com/
    Find us, also, on
    Twitter: @CircleloopHQ
    Facebook: CircleLoop
  • How To Implement "Bring Your Own Device" In Your Business Feb 8, 2018

    The trend for “Bring Your Own Device” has been escalating for years among early adopters.

    Now that two thirds of Britons own a smartphone — almost every person under 60 — BYOD is a real prospect for any business.

    Here are five tips for SMEs considering BYOD:

    1. Secure buy-in from support staff

    Whether your support staff is a crack team, or one part-timer, you need to get them on board before implementation. Setting up smartphone services is straightforward, but replacing work computers with personal laptops requires some brainstorming.

    Research from Trustmarque has shown that 81% of CIOs believe the IT workload is increasing. Implementing BYOD can be an important part of reducing their burden.

    Technical staff will answer the vital questions — what level of support they can offer, and which devices are compatible.

    2. Brief new users on security

    Data security is a big concern for all of us, but breaches are almost always preventable.

    If your staff are going to access sensitive data on a personal device, they’ll need a security refresher course. By helping them to set up extra layers of protection, you’ll avoid the ‘rookie mistakes’ that land businesses in hot water.

    The good news for the IT department is that BYOD staff report 40% fewer technical issues, because they’re already familiar with their devices.

    Technical staff should establish a guaranteed security requirement that they can set up quickly and easily. But bear in mind that if a breach does occur, the device’s memory may need to be wiped — so backup those personal photos.

    3. Separate personal use from business use

    Hopefully you can trust your staff to behave responsibly. That means no inappropriate websites, and keeping a professional tone when dealing with clients.

    As for the device itself, it couldn’t be simpler to set up a single smartphone to send and receive calls from more than one number. That will help to keep the business and personal uses apart — it’s even possible to associate a computer or smartphone with a landline number.

    Treat employees like adults, and they’ll act like adults (although a gentle reminder won’t hurt). It’s also worthwhile to invest in spare phone and laptop chargers, strictly for office use.

    4. Offer an alternative

    The business case for BYOD speaks for itself. The price difference between providing mobile and landline vs. one integrated smartphone is around £60 saving per head, per month.

    Staff don’t want to juggle several phones either. It’s more convenient to use their own devices, especially if they can get some free technical support.

    But when it comes to laptops and tablets, personal preference might mean businesses need to offer a ‘work only’ computer. Accounting for the people who aren’t interested, or who don’t own suitable devices, is an important part of your implementation.

    5. Have a staff exit strategy

    So, your staff have high-quality and affordable devices; you’re savings buckets of money; your technical people have one less thing to worry about. Job done? Well, nearly.

    The last thing to plan for is what happens when staff leave. With a service like CircleLoop, admins can add or remove users remotely, in a couple of clicks — there’s nothing easier.

    But if your users have database access or specialist software downloaded, you need to be very sure that you can remove it before they go.

    Data retrieval must become a part of your exit process — otherwise businesses risk compromising security or continuing to pay for unused subscription services.

    With CircleLoop, you can add or remove users at any time. And because there is no contract, you’ll never pay for a single second more than you use.