Blog entries by asonda

  1. Speaking with many small business owners, the key priority for everybody this year is to expand their customer base and improve their customer service. Of course if you get customer service right, you'll get repeat custom and that glorious free marketing tool, good old, word of mouth. You...
  2. One of the things we hear a lot in this industry is "I can't use a call answering service because there is no way they could bridge the knowledge gap, I'm worried they won't ever be able to have enough information to handle my customers correctly". It is true that different call answering...