The Support Dashboard Sep 15, 2010Views: 752
As our customer base as grown substantially this year, and continues to do so every month, so does the demand on our support team.
I needed a way to be able to closely monitor the current state of support without having to continuously log in to the support system.
So what we came up with is the Support Dashboard. This is displayed on a big LCD screen perched on top of a filing cabinet that’s visible from everywhere in the office. Visitors to the office always comment on it.
A green light means ...
An amber light means ...
A red light means ...
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