I've been working for an employment agency for a few months and it's a zero hours contract. I'm unsure about a few things and can't seem to get an answer. If a zero hours contract is so businesses can employ people without obligation to offer hours of work, then is it still classed as a zero hours contact after both the hours have been offered and the employee has accepted the hours? My current agency texts the staff on a Friday as to the hours of work Monday-Friday of the following week. We have to confirm via text whether or not we accept the offered work. If the agency requires 40 people, they'll text and get confirmation from approximately 50 people. The first 40 who arrive are permitted to work whereas the remainder get sent away. The agency has recently started giving the staff who are turned away £10 as a "goodwill gesture". Knowing what i know of such a heartless, poorly coordinated, ruthless and back stabbing company i doubt they're into goodwill gestures. Is this illegal? Are they attempting to butter people up with the £10 in order to take attention away from the fact they're doing something wrong??? Any feedback would be great but please bear in mind I need more facts than assumptions as I'll be taking answers as gospel and no doubt repeating it as if it where so.