Yodel no longer collecting parcels from customers

Discussion in 'Ecommerce Forum' started by SamStones, Aug 13, 2019.

  1. SamStones

    SamStones UKBF Enthusiast Free Member

    1,053 134
    Thanks for the reply Paul. Do you have any contact details for any sort of Sales team at Yodel? As far as I can tell they don't have a sales team for small businesses but there MUST be someone out there!
     
    Posted: Aug 14, 2019 By: SamStones Member since: Mar 1, 2010
    #21
  2. Mr D

    Mr D UKBF Legend Free Member

    15,606 1,719
    Yes Amtrak was a problem. I had a delivery of a couple of dozen parcels stuck for 3 weeks.
    The franchise owners lost a ton of money too - they could not get the same rates working self employed for other couriers.
     
    Posted: Aug 14, 2019 By: Mr D Member since: Feb 12, 2017
    #22
  3. fisicx

    fisicx It's Major Clanger! Staff Member

    30,593 8,983
    This is NOT a Yodel policy change. Calling Yodel won't help. It's the third party providers who have changed their policy and no longer want to collect.
     
    Posted: Aug 14, 2019 By: fisicx Member since: Sep 12, 2006
    #23
  4. Paul Norman

    Paul Norman UKBF Ace Free Member

    2,490 760

    I am afraid I don't, at least not currently - it is some 8 years since we had an account with them. Since then I have fluctuated between DPD and DHL - the latter of whom are not now interested unless your volumes are immense.

    I think Yodel prefer, these days, to go through intermediaries. I would be inclined to fill out a contact form on their website, and/or phone their customer service number (0344 755 0117)

    Yodel operate a super lean business (hence the keen pricing), but that means speaking to a person is not easy.
     
    Posted: Aug 14, 2019 By: Paul Norman Member since: Apr 8, 2010
    #24
  5. SamStones

    SamStones UKBF Enthusiast Free Member

    1,053 134
    I've called their customer service line, 20 mins on hold waiting to speak to someone, only to be cut off within 20 seconds of being connected as I couldn't provide a parcel reference number. Online chat similar story unfortunately.
     
    Posted: Aug 14, 2019 By: SamStones Member since: Mar 1, 2010
    #25
  6. Mr D

    Mr D UKBF Legend Free Member

    15,606 1,719
    So appears a simple solution. Change 3rd parties.
     
    Posted: Aug 14, 2019 By: Mr D Member since: Feb 12, 2017
    #26
  7. SamStones

    SamStones UKBF Enthusiast Free Member

    1,053 134
    In theory yes, I'm just struggling to find out who else does it!
     
    Posted: Aug 14, 2019 By: SamStones Member since: Mar 1, 2010
    #27
  8. fisicx

    fisicx It's Major Clanger! Staff Member

    30,593 8,983
    Locally probably nobody. Each area has a Yodel contractor who has exclusivity. The bloke who delivers Yodel stuff to us has a Geographical area defined by postcodes. There is no overlap.
     
    Posted: Aug 14, 2019 By: fisicx Member since: Sep 12, 2006
    #28
  9. Chris Ashdown

    Chris Ashdown UKBF Legend Free Member

    10,431 2,109
    We did hear about City link in November a month prior to them folding and told our regular driver who said a load of rubbish then come Christmas day i guess he changed his mind

    Sometimes plans do sneak out well before the event often when they are trying a pre pack sell off or similar, the larger the company the more likely someone hears and tells bob down the pub who tells

    Maybe a Herpes type operation appeals to them, click and collect and no or few vans
     
    Posted: Aug 14, 2019 By: Chris Ashdown Member since: Dec 7, 2003
    #29
  10. Mr D

    Mr D UKBF Legend Free Member

    15,606 1,719
    So look at some other company as courier until such time as Yodel assign the rest of the work to someone.
     
    Posted: Aug 14, 2019 By: Mr D Member since: Feb 12, 2017
    #30