yell.com activated messaging without my permission

Discussion in 'General Business Forum' started by Steven Ayrshire, Aug 14, 2019.

  1. Steven Ayrshire

    Steven Ayrshire UKBF Newcomer Full Member

    13 6
    Hi folks,
    I have had a free listing on yell.com for some time and used the app many moons ago and deleted it.
    I had a customer phone me and said I never replied to their message via yell.com
    I looked into this and quite a few businesses have had this activated without their knowledge or consent, and on checking all over the site for a way to switch it off, I went onto chat to ask them.

    They informed me that the only way of switching it off is through the app.
    So I downloaded and installed the app I haven't used in at least 4 years went into the app to switch it off in settings and noticed a few messages dating back weeks from people enquiring about my services, needless to say they have either had it done elsewhere or not seen my reply.

    I just wanted to post on here so that as many businesses as possible can double check their listings on yell.com to check as I wouldn't want anyone else to potentially loose any business.
     
    Posted: Aug 14, 2019 By: Steven Ayrshire Member since: Jan 30, 2019
    #1
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  2. Mr D

    Mr D UKBF Legend Free Member

    15,606 1,719
    Does your contract state they will only activate messaging with permission?
     
    Posted: Aug 14, 2019 By: Mr D Member since: Feb 12, 2017
    #2
  3. estwig

    estwig UKBF Legend Free Member

    12,196 4,255
    Oh yea, I got that too!

    Thank you for the heads up.
     
    Posted: Aug 14, 2019 By: estwig Member since: Sep 29, 2006
    #3
  4. Steven Ayrshire

    Steven Ayrshire UKBF Newcomer Full Member

    13 6
    I have a free listing which has been there for 9 years and I have no problem with them adding services but to add it and not forward the message to the business or even notify that it is sitting there can be very damaging for any business.
     
    Posted: Aug 14, 2019 By: Steven Ayrshire Member since: Jan 30, 2019
    #4
  5. Mr D

    Mr D UKBF Legend Free Member

    15,606 1,719
    Perhaps they forwarded it to the app users?
     
    Posted: Aug 14, 2019 By: Mr D Member since: Feb 12, 2017
    #5
  6. Steven Ayrshire

    Steven Ayrshire UKBF Newcomer Full Member

    13 6
    I was an app user up to 4 years ago.

    That is the point of my post.

    But people think they are messaging directly with the business when clearly they are not.

    How many others businesses have been affected and may not know, hence my reason for posting this helpful information on this forum.
     
    Last edited: Aug 14, 2019
    Posted: Aug 14, 2019 By: Steven Ayrshire Member since: Jan 30, 2019
    #6
  7. Noah

    Noah UKBF Ace Free Member

    1,199 298
    This is an interesting position. If Yell came round in a van and ran over your cat, would you check your contract to see if they said they would not run over your cat?
     
    Posted: Aug 15, 2019 By: Noah Member since: Sep 1, 2009
    #7
  8. Mr D

    Mr D UKBF Legend Free Member

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    And the relevance of that would be?
     
    Posted: Aug 15, 2019 By: Mr D Member since: Feb 12, 2017
    #8
  9. Noah

    Noah UKBF Ace Free Member

    1,199 298
    Did Yell not provide you with a cat?
     
    Posted: Aug 15, 2019 By: Noah Member since: Sep 1, 2009
    #9
  10. Mr D

    Mr D UKBF Legend Free Member

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    Why would a company doing advertising provide felines to people who have enough?
     
    Posted: Aug 15, 2019 By: Mr D Member since: Feb 12, 2017
    #10
  11. Mr D

    Mr D UKBF Legend Free Member

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    On the plus side I have heard from a friend who has the yell app that he has had messages passed on.

    A company provides a place to advertise, provides an app to use then later decides it needs to pass messages on. And someone who did not want to be bothered with the app complains about messages not being received.
     
    Posted: Aug 15, 2019 By: Mr D Member since: Feb 12, 2017
    #11
  12. Steven Ayrshire

    Steven Ayrshire UKBF Newcomer Full Member

    13 6
    I never bothered with the app as it was of no use to me or my business, hence it was deleted YEARS AGO.

    I never at any point had messaging activated, which was another reason I never needed the app.

    But without my knowledge and without any notifications by email they switched it on.

    People were messaging me via yell.com and yell.com were not notifying me.

    The point of my post was simply to alert others who may find themselves in the same situation.
     
    Posted: Aug 15, 2019 By: Steven Ayrshire Member since: Jan 30, 2019
    #12
  13. Newchodge

    Newchodge UKBF Big Shot Free Member

    12,301 3,187
    Thank you. I would expect that nearly everyone on the forum would see this as a useful post.
     
    Posted: Aug 15, 2019 By: Newchodge Member since: Nov 8, 2012
    #13
  14. Mr D

    Mr D UKBF Legend Free Member

    15,606 1,719
    They apparently were notifying you - through the app.
    The one you decided not to have any more.

    There appear to be other users of the company who do get messages. Blaming them for your choice... one way to pass the buck.
     
    Posted: Aug 15, 2019 By: Mr D Member since: Feb 12, 2017
    #14
  15. Steven Ayrshire

    Steven Ayrshire UKBF Newcomer Full Member

    13 6

    When I deleted the app, messaging wasn't activated FOUR YEARS AGO

    I wasn't even there a month ago, it is now - they activated it without knowledge or consent.

    I am convinced that you are on the windup so I will no longer be replying to you

    Have a nice day
     
    Posted: Aug 15, 2019 By: Steven Ayrshire Member since: Jan 30, 2019
    #15
  16. Mr D

    Mr D UKBF Legend Free Member

    15,606 1,719
    Be convinced what you want. Does not matter at all.
     
    Posted: Aug 15, 2019 By: Mr D Member since: Feb 12, 2017
    #16
  17. MikeJ

    MikeJ UKBF Big Shot Free Member

    5,650 1,611
    I'm confused. Whose was the cat?
     
    Posted: Aug 15, 2019 By: MikeJ Member since: Jan 15, 2008
    #17
  18. estwig

    estwig UKBF Legend Free Member

    12,196 4,255
    I think it's a very useful post.

    Yell have always been t*ssers, even back in the day before the internet when you had to use their nasty directory and argue with sh*tty reps over the price. This just smacks of more underhand behaviour from them, force you to have their app so they message you with 'offers'!
     
    Posted: Aug 15, 2019 By: estwig Member since: Sep 29, 2006
    #18
  19. STDFR33

    STDFR33 UKBF Big Shot Free Member

    3,834 951
    And why was it in a hat?
     
    Posted: Aug 15, 2019 By: STDFR33 Member since: Aug 7, 2016
    #19
  20. Mr D

    Mr D UKBF Legend Free Member

    15,606 1,719


    If someone came on here asking about how to get more people keeping their app we'd tell them to provide something to encourage people to keep the app. In this company's case we'd also suggest changes to customer service... but that may not impact keeping the app. :)
     
    Posted: Aug 15, 2019 By: Mr D Member since: Feb 12, 2017
    #20