Wordpress checkout problem.

[Bill1954]

Good morning guys.
Are there any Wordpress experts here? Out site was offline when we returned to work. Contacted the hosts who got it back online saying it was a problem in the .ini file but now, when the checkout button is pressed, it will work and go to checkout if I use my ipad. If we use PC or android, when the checkout button is clicked, it gives page not found.
Any ideas please

 

[WebDesires]

Please get in touch and we can have a look and provide some advice.

Skype: WebDesires
Or PM.

 

[finleydesign]

Go to Tools > Permalink and click save - Make sure you then clear any cache etc and see how you get on

Otherwise which ecommerce solution are you using?

 

[Bill1954]

Yeah, Graham advised that last night but it didnt help

 

[finleydesign]

What ecommerce plugin are you using?

 

[Bill1954]

Pretty sure it’s woocommerce

 

[finleydesign]

Pretty sure it’s woocommerce

Ok so best to check under the woocommerce setting > system status and review all sections, make sure all pages like cart etc are all installed ok

Secondly check and disable any plugins that may have been added

 

[Bill1954]

Found this error
fatal-errors-2020-12-07-1cdcd83e4cf4b276d1ac86ebc5567976.log Delete log

2020-12-07T07:33:36+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/instockbathrooms/public_html/wp-content/plugins/query-monitor/classes/Backtrace.php on line 97
Also the url for woocommerce is prefixed http:// while the actual site address is https://

 

[finleydesign]

No your basket page URL appears to be very odd, I would check your page structure and check the checkout page, the links seem to be wrong

 

[Simon-TP]

Checkout is working fine for me on a MacBook using Chrome just as an FYI although I do notice you are using a 3rd party redirect to a payment form rather than having it within your website which might not reflect well on mobile.