Wordpress checkout problem.

Discussion in 'Ecommerce Forum' started by Bill1954, Jan 6, 2021.

  1. Bill1954

    Bill1954 UKBF Enthusiast Full Member - Verified Business

    738 134
    Good morning guys.
    Are there any Wordpress experts here? Out site was offline when we returned to work. Contacted the hosts who got it back online saying it was a problem in the .ini file but now, when the checkout button is pressed, it will work and go to checkout if I use my ipad. If we use PC or android, when the checkout button is clicked, it gives page not found.
    Any ideas please
     
    Posted: Jan 6, 2021 By: Bill1954 Member since: May 24, 2010
    #1
  2. WebDesires

    WebDesires UKBF Regular Full Member

    271 46
    Please get in touch and we can have a look and provide some advice.

    Skype: WebDesires
    Or PM.
     
    Posted: Jan 6, 2021 By: WebDesires Member since: Feb 23, 2016
    #2
  3. finleydesign

    finleydesign UKBF Enthusiast Full Member - Verified Business

    650 140
    Go to Tools > Permalink and click save - Make sure you then clear any cache etc and see how you get on

    Otherwise which ecommerce solution are you using?
     
    Posted: Jan 6, 2021 By: finleydesign Member since: Mar 15, 2012
    #3
  4. Bill1954

    Bill1954 UKBF Enthusiast Full Member - Verified Business

    738 134
    Yeah, Graham advised that last night but it didnt help
     
    Posted: Jan 6, 2021 By: Bill1954 Member since: May 24, 2010
    #4
  5. finleydesign

    finleydesign UKBF Enthusiast Full Member - Verified Business

    650 140
    What ecommerce plugin are you using?
     
    Posted: Jan 6, 2021 By: finleydesign Member since: Mar 15, 2012
    #5
  6. Bill1954

    Bill1954 UKBF Enthusiast Full Member - Verified Business

    738 134
    Pretty sure it’s woocommerce
     
    Posted: Jan 6, 2021 By: Bill1954 Member since: May 24, 2010
    #6
  7. finleydesign

    finleydesign UKBF Enthusiast Full Member - Verified Business

    650 140
    Ok so best to check under the woocommerce setting > system status and review all sections, make sure all pages like cart etc are all installed ok

    Secondly check and disable any plugins that may have been added
     
    Posted: Jan 6, 2021 By: finleydesign Member since: Mar 15, 2012
    #7
  8. Bill1954

    Bill1954 UKBF Enthusiast Full Member - Verified Business

    738 134
    Found this error
    fatal-errors-2020-12-07-1cdcd83e4cf4b276d1ac86ebc5567976.log Delete log

    2020-12-07T07:33:36+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/instockbathrooms/public_html/wp-content/plugins/query-monitor/classes/Backtrace.php on line 97
    Also the url for woocommerce is prefixed http:// while the actual site address is https://
     
    Posted: Jan 6, 2021 By: Bill1954 Member since: May 24, 2010
    #8
  9. finleydesign

    finleydesign UKBF Enthusiast Full Member - Verified Business

    650 140
    No your basket page URL appears to be very odd, I would check your page structure and check the checkout page, the links seem to be wrong
     
    Posted: Jan 6, 2021 By: finleydesign Member since: Mar 15, 2012
    #9
  10. Simon-TP

    Simon-TP UKBF Regular Full Member

    118 26
    Checkout is working fine for me on a MacBook using Chrome just as an FYI although I do notice you are using a 3rd party redirect to a payment form rather than having it within your website which might not reflect well on mobile.
     
    Posted: Jan 12, 2021 By: Simon-TP Member since: May 5, 2020
    #10