Which courier/shipping company do you use UK?

Discussion in 'Ecommerce Forum' started by Noob Business Girl, Feb 15, 2021.

  1. Noob Business Girl

    Noob Business Girl UKBF Contributor Free Member

    82 1
    Which courier/shipping company do you use for those UK based?

    I've been using Royal Mail signed for service. Has anyone experienced any delays with them? Would say vast majority of our customers have received their parcels on time but there's always the odd one that has to wait 2 - 3 weeks for their parcel to turn up.

    I've used Hermes a couple of times and they've been fine but have heard from others that it's not a great service.

    Do you all use tracked to send your items?
     
    Posted: Feb 15, 2021 By: Noob Business Girl Member since: Jun 15, 2020
    #1
  2. Paul Norman

    Paul Norman UKBF Ace Free Member

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    Within the UK I use Royal Mail for items that can go large letter.

    Otherwise, I use DHL.

    I have found the Royal Mail service to be not too bad, as a general rule.
     
    Posted: Feb 15, 2021 By: Paul Norman Member since: Apr 8, 2010
    #2
  3. Noob Business Girl

    Noob Business Girl UKBF Contributor Free Member

    82 1
    Useful. Thank you. Do you go to post/delivery office to post your items or just drop them through the red post boxes? Which shipping method do you use via Royal Mail? Signed for? 48?
     
    Posted: Feb 15, 2021 By: Noob Business Girl Member since: Jun 15, 2020
    #3
  4. Paul Norman

    Paul Norman UKBF Ace Free Member

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    Everything goes 1st class signed for.

    I pop them into the local post office. It's fairly rural here, and there is seldom a queue - in fact, I rather enjoy getting the chat to the staff there.
     
    Posted: Feb 15, 2021 By: Paul Norman Member since: Apr 8, 2010
    #4
  5. Noob Business Girl

    Noob Business Girl UKBF Contributor Free Member

    82 1
    Lucky you! There's always a huge queue for me!
     
    Posted: Feb 15, 2021 By: Noob Business Girl Member since: Jun 15, 2020
    #5
  6. Phil Sproson Photography

    Phil Sproson Photography UKBF Newcomer Full Member

    21 7
    I send lots via the Royal Mail and very rarely have an issue of non-deliveries, most mailings are on time too, I send mainly Large Letter and after that Small Parcel. Pre-Christmas is the only time (first week of December for Xmas deliveries), and due to the current Covid situation all of my small parcels were held up for around 3 weeks stuck in a local overwhelmed distribution centre. That is the only notable issue I have ever had in around 7 years, aside from some reported damaged packages that all have looked to have been careless Posties from photos that I have seen.
     
    Posted: Feb 15, 2021 By: Phil Sproson Photography Member since: Feb 8, 2021
    #6
  7. Phil Sproson Photography

    Phil Sproson Photography UKBF Newcomer Full Member

    21 7
    Since our local Post Office moved to the Petrol Station / Spar I am usually the one creating the queue and standing there awkwardly as the staff try to do everything and also look after the PO counter
     
    Posted: Feb 15, 2021 By: Phil Sproson Photography Member since: Feb 8, 2021
    #7
  8. Noob Business Girl

    Noob Business Girl UKBF Contributor Free Member

    82 1
    Thanks! Useful to know. Have you ever posted straight into a postbox? Or would you advise going to post office to post? Just trying to avoid post office as much as I can due to Covid situation.
     
    Posted: Feb 15, 2021 By: Noob Business Girl Member since: Jun 15, 2020
    #8
  9. Phil Sproson Photography

    Phil Sproson Photography UKBF Newcomer Full Member

    21 7
    Get a ream of sticky paper, and use this... send.royalmail.com (I'm new I can't post links) - you'll need scales that weigh in grams. You can keep the Certificate of Posting from the print out and mail direct into a postbox. I think it is marginally cheaper too.
     
    Posted: Feb 15, 2021 By: Phil Sproson Photography Member since: Feb 8, 2021
    #9
  10. Noob Business Girl

    Noob Business Girl UKBF Contributor Free Member

    82 1
    I use this. I believe the Certificate of posting has to be stamped at Post office.
     
    Posted: Feb 15, 2021 By: Noob Business Girl Member since: Jun 15, 2020
    #10
  11. Phil Sproson Photography

    Phil Sproson Photography UKBF Newcomer Full Member

    21 7
    It is meant to be, the putting it into the system side of things is the oddity to the service, as you may as well as queued up... at one branch they just take them in, and stamp the one part I have, another place they put them through the system proper.
     
    Posted: Feb 15, 2021 By: Phil Sproson Photography Member since: Feb 8, 2021
    #11
  12. Noob Business Girl

    Noob Business Girl UKBF Contributor Free Member

    82 1
    I spoke to 2 Royal Mail staff and they told me contrasting things on the phone. One said I have to go to post office to post my items so that it gets accepted into the network, another said I can post into a red post box and upon delivery, it should be signed and status should be updated online. There doesn't seem to be any consistency with RM.
     
    Posted: Feb 15, 2021 By: Noob Business Girl Member since: Jun 15, 2020
    #12
  13. Paul Norman

    Paul Norman UKBF Ace Free Member

    3,109 988

    I think the trick is two fold.

    1. Find out what time they are quiet.
    2. Live in the North East!
     
    Posted: Feb 16, 2021 By: Paul Norman Member since: Apr 8, 2010
    #13
  14. JEREMY HAWKE

    JEREMY HAWKE UKBF Legend Full Member

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    I dont think that standing in the row at the post office is practical
    If your business took off unexpectedly you have to take a couple of wheel barrows :)

    It is worth getting Parcel force to collect and Yodel are normally offering good rates
    I would never rule out Hermes because you get what you pay for
    If your looking for a top quality job I recommend your local APC
     
    Posted: Feb 16, 2021 By: JEREMY HAWKE Member since: Mar 4, 2008
    #14
  15. Noob Business Girl

    Noob Business Girl UKBF Contributor Free Member

    82 1
    I do 1 already but not so accurate on Google! 2. Can't do! haha
     
    Posted: Feb 16, 2021 By: Noob Business Girl Member since: Jun 15, 2020
    #15
  16. Paul Norman

    Paul Norman UKBF Ace Free Member

    3,109 988

    Indeed - DHL do collect from the office. The post office volumes are modest, and it keeps the staff busy! They will collect of course, and if we had parcels for them every day I would organise that.

    I suspect I won't grow that part of the business though, as my attentions are focused elsewhere right now.
     
    Posted: Feb 16, 2021 By: Paul Norman Member since: Apr 8, 2010
    #16
  17. JEREMY HAWKE

    JEREMY HAWKE UKBF Legend Full Member

    5,582 1,998
    I thought you went to the post office for a skive :):)
     
    Posted: Feb 16, 2021 By: JEREMY HAWKE Member since: Mar 4, 2008
    #17
  18. Paul Norman

    Paul Norman UKBF Ace Free Member

    3,109 988

    Ssssh.....my boss might be reading this.
     
    Posted: Feb 16, 2021 By: Paul Norman Member since: Apr 8, 2010
    #18
  19. Lucan Unlordly

    Lucan Unlordly UKBF Ace Free Member

    1,887 340
    When busy our Postmaster used to take in a bag of mail to process when quiet. I'd pay when going back to collect the slips or leave a couple of £notes and rectify accordingly. He'd run 2 'windows' simultaneously, by himself, was often abrupt with slow customers but supremely efficient!

    PS: We use Parcelforce and Royal Mail.
     
    Posted: Feb 16, 2021 By: Lucan Unlordly Member since: Feb 24, 2009
    #19
  20. Noob Business Girl

    Noob Business Girl UKBF Contributor Free Member

    82 1
    If I'm going to the post office, do you think I should pay Royal Mail 2nd class standard (pre-paid online) since I'll get a receipt anyway with tracking reference instead of Royal Mail 2nd class signed for? And for Royal Mail 2nd class signed for to post via post box?
     
    Posted: Feb 16, 2021 By: Noob Business Girl Member since: Jun 15, 2020
    #20