Hi! We went are using our card processor for online payments through our website. We didn't have this option before and it was arranged just after Xmas. We then started getting bills through from them for 10p per transaction that goes directly to them. However they didn't tell us about this fee. We were just told about the fees to have the option available on the website, the monthy fees. I messaged them and asked why we were getting bills for 10p per 'click' as we weren't told about it. The guy admitted he hadn't told us about it in an email. Quote ' As the clicks are an auxiliary charge to the Ecommerce I didn’t mention the 10p click but did build it into the savings on your quote.' How can they not tell us about a significant charge that we are paying an extra £70+ per month for?! They can't just 'assume' we know about it! Do we have any come back with cancelling our contract with them? They have signed us up for 4 years! I have been trying to find the contract the owner signed, but they sent it on an email and the link to the contact timed out after 24 hours so I can't get a copy. The owner is looking for the copy I printed out for him. I just think they should have told us about this fee upfront!