Wanted – businesses to use our software FREE for life.

Discussion in 'Market Research' started by Angela Woodhouse, Nov 11, 2020.

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  1. Angela Woodhouse

    Angela Woodhouse UKBF Newcomer Full Member

    28 1
    Just a thought, did you see the tasks list and other tabs in a project?

    Those tabs are where you can add tasks (either one at a time or multiple), files, notes, view customer comments raise invoices, record time spent on project etc.

    maybe the fault is in our UI not being intuitive enough, but for sure the functions are there.
    Soo frustrating i wanted to insert an image to demonstrate but still not enough posts

    All the best
    Angela
     
    Posted: Nov 12, 2020 By: Angela Woodhouse Member since: Nov 10, 2020
    #41
  2. fisicx

    fisicx It's Major Clanger! Staff Member

    33,991 10,096
    I have now. It's not intuitive. I expected to be able to do this from the project list.

    But looking at the tabs (which are on two lines) I see 'Payments'. But no apparent way to link this to my accounting software.

    Workflow! It's at the core of everything. Nothing seems to flow. Even simple things like accessing the project list requires two clicks.
     
    Posted: Nov 12, 2020 By: fisicx Member since: Sep 12, 2006
    #42
  3. Angela Woodhouse

    Angela Woodhouse UKBF Newcomer Full Member

    28 1
    Hi fisicx,
    thanks for that, yes as I say we are working on accounts integration, however if you didn't have an accounting solution already, you could set 123OFC to take online payments (we support 3 payment processors at the moment with more to come) which are automatically added to the payments section, or if you were to receive a manual payment, (bank transfer or cheque for example) you can register it too.

    Tabs may be on 2 lines depending on your screen settings, it is a fully responsive design to be mobile friendly, maybe try a little zoom out?

    As far as UI goes, we will look at fixing that, we have engaged a focus group, but as I'm sure you know, it can be very subjective.

    Thanks again for your time and comments.
    have a nice evening,

    Angela
     
    Posted: Nov 12, 2020 By: Angela Woodhouse Member since: Nov 10, 2020
    #43
  4. fisicx

    fisicx It's Major Clanger! Staff Member

    33,991 10,096
    All the answers you are posting here need to be in the KB, on the website and as tool tips. I’d never have known payment processors are integrated. And this is where you need to do a lot of work on the website.

    As an aside, focus groups are only subjective is you allow them to be. There are loads of testing tools you can use. Two I like are usertesting.com and usabilityhub.com. Crazyegg.com is good for testing the website.
     
    Posted: Nov 12, 2020 By: fisicx Member since: Sep 12, 2006
    #44
  5. Angela Woodhouse

    Angela Woodhouse UKBF Newcomer Full Member

    28 1
    Perfect thanks for the suggested tools, we will definitely investigate.
    And yes I will ensure that these queries and responses are adde to the frequently asked questions in the knowledge base.
    Thanks again, going to get some dinner now, have a nice evening,
    Angela
     
    Posted: Nov 12, 2020 By: Angela Woodhouse Member since: Nov 10, 2020
    #45
  6. Alan

    Alan UKBF Legend Full Member - Verified Business

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    I'm not an idiot - but I know nothing about this. After floundering around not being able to do anything and reading this thread I realise that somehow I'm in your portal - not mine - crazy. Some people have been directed to an email with 'their' portal in it.

    But I simply can't find my portal.

    If I wasn't trying to help, I would have given up ages ago.
     
    Posted: Nov 12, 2020 By: Alan Member since: Aug 16, 2011
    #46
  7. Alan

    Alan UKBF Legend Full Member - Verified Business

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    After trawling through emails I have found it
     
    Posted: Nov 12, 2020 By: Alan Member since: Aug 16, 2011
    #47
  8. Alan

    Alan UKBF Legend Full Member - Verified Business

    6,724 1,854
    " You'll get your Google Calendar events by the run of Cron job"

    I know what a Cron job is, I'm a developer, but to 90% of the world it is gobbledygook
     
    Posted: Nov 12, 2020 By: Alan Member since: Aug 16, 2011
    #48
  9. Alan

    Alan UKBF Legend Full Member - Verified Business

    6,724 1,854
    OK, here we go - honest feedback - it looks awful, it is hard to use, it doesn't seem to offer anything compelling or unique that any business that is operating in the cloud in 2020 hasn't already got a solution for.

    Have you considered your target audience?

    How can you make it compelling for them?

    It seems you are trying to do everything, but at a substandard level. Most successful 'small business' targeted solution are successful by doing one thing very very well, like CRM's such as Pipeflow, accounting systems such as Xero , Project Management systems such as Asana, Time Capture such as Toggl etc etc

    What I see before me is a weak attempt at an Enterprise ERP at small business pricing.

    I'h honestly take a step back and have a business strategy discussion.
     
    Posted: Nov 12, 2020 By: Alan Member since: Aug 16, 2011
    #49
  10. Angela Woodhouse

    Angela Woodhouse UKBF Newcomer Full Member

    28 1
    Hi Alan,
    Honest feedback is always welcome, that is the point of asking for real testing from people like you.
    Great to hear the list of negatives, and thanks for your advice to take a long hard look at our strategy.

    All the best
    Angela
     
    Posted: Nov 12, 2020 By: Angela Woodhouse Member since: Nov 10, 2020
    #50
  11. Alan

    Alan UKBF Legend Full Member - Verified Business

    6,724 1,854
    I have seen successes made out of mediocre solutions where they have added a very specific set of features to a CRM/Accounting system.

    I'm not saying this is areal example, but lets say you added some very industry specific features for Churches, like Wedding and Funeral stuff, and Sermon stuff and Room booking ( church halls) then marketed it as the go-to solution for ecclesiastical management.

    How many churches in the UK? "New figures have revealed the UK has 40,300 church buildings compared to just 39,000 pubs." - Metro 16 Apr 19
     
    Posted: Nov 12, 2020 By: Alan Member since: Aug 16, 2011
    #51
  12. Angela Woodhouse

    Angela Woodhouse UKBF Newcomer Full Member

    28 1
    Interesting, we are not adverse to pivoting.
    Thanks for your thoughts,
    Angela
     
    Posted: Nov 12, 2020 By: Angela Woodhouse Member since: Nov 10, 2020
    #52
  13. fisicx

    fisicx It's Major Clanger! Staff Member

    33,991 10,096
    I used to build general plugins and ended up trying to make them work for all sorts of disparate users. It made then unwieldy and too generic.

    I now specialise in one very specific niche. This means I can work on refining one thing rather than trying to do everything.

    Maybe you could focus on the UK market only. Build something for just one type of business. Churches was a great idea. I'm sure your marketing team could research alternatives.
     
    Posted: Nov 12, 2020 By: fisicx Member since: Sep 12, 2006
    #53
  14. Angela Woodhouse

    Angela Woodhouse UKBF Newcomer Full Member

    28 1
    Thanks,
    That is a great suggestion, I think we will close this thread now and go off to consider which direction to go in.

    Thanks for all the help and advice.
    One last thing, how do I close a thread on here? ;)
     
    Posted: Nov 13, 2020 By: Angela Woodhouse Member since: Nov 10, 2020
    #54
  15. fisicx

    fisicx It's Major Clanger! Staff Member

    33,991 10,096
    Thread closed
     
    Posted: Nov 13, 2020 By: fisicx Member since: Sep 12, 2006
    #55
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