Vidahost Alternative for Managed Hosting Suggestions

Discussion in 'IT & Internet' started by Tin, Aug 26, 2016.

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  1. Tin

    Tin Just an SEO Staff Member

    5,942 1,647

    As per the title of the thread. I'm looking for a strong, reliable managed hosting provider in the UK.

    I've been with Vidahost for years but lately the standard of support has really fallen short of what it used to be to the point where I'm pretty sick of things.

    Suggestions only please so don't recommend yourselves, all I'm asking is for your recommendations for a hosting provider who you know is very good.


    Posted: Aug 26, 2016 By: Tin Member since: Nov 14, 2005
  2. fisicx

    fisicx It's Major Clanger! Staff Member

    33,478 9,924
    Posted: Aug 26, 2016 By: fisicx Member since: Sep 12, 2006
  3. WebDesires

    WebDesires UKBF Regular Full Member

    263 44
    Managed Hosting is only as good as the person providing the support, the person who monitors and configures it to make sure it's rock solid.

    Unfortunately unless you're the one doing it (or manage the team that does it) then you really can't pass comment. Support really depends on the experiences you have had and challenges a hosting provider has helped unstuck you from, you will find wildly varying recommendations, some people still swear by Hostgator, I mean heaven forbid.

    Also you failed to mention any information on the size or traffic to your site, this will greatly impact any hosting options and services you should take??
    And what about hosting type? VPS, Dedicated, Cloud????

    You need to provide a full list of your requirements before any suggestions can even remotely be taken credible.
    Posted: Aug 26, 2016 By: WebDesires Member since: Feb 23, 2016
  4. Ian J

    Ian J Factoring Specialist Full Member - Verified Business

    6,188 2,045
    I had a lot of problems with the hosting of my main site a couple of years ago and moved it a couple of times within the space of a couple of months finding no improvement until I moved it to Open Minded Hosting where it's been for the last couple of years with absolutely no problems at all.

    They helped me quite a bit initially to get the site up and running properly and any small bits & pieces that I've enquired about since have been answered quickly

    I also have a blog that was with Vidahost but kept running into problems and moved that a year ago to Dan at Hi Hosting whereupon all the problems disappeared and it's been running smoothly ever since.

    Both Open Minded Hosting and Hi Hosting are full members of this forum although the former isn't too active around here any more and I can recommend either company
    Posted: Aug 27, 2016 By: Ian J Member since: Nov 6, 2004
  5. webhostuk

    webhostuk UKBF Ace Full Member - Verified Business

    1,401 169
    Hello Ray,

    Are you looking for managed VPS hosting or dedicated server, if you could just specify your hosting requirement it would be much easier to find one. As most Web hosting provider will have some or the other specialty in offering managed hosting solution.
    Posted: Aug 27, 2016 By: webhostuk Member since: Jul 26, 2009
  6. KM-Tiger

    KM-Tiger UKBF Legend Full Member - Verified Business

    10,029 2,695
    Support and hosting don't have to come from the same supplier, and arguably shouldn't if you want the very best for both, as they are different disciplines.

    It will be more expensive to split hosting and support, so it will be a question of how those costs fit with business needs and risks.
    Posted: Aug 27, 2016 By: KM-Tiger Member since: Aug 10, 2003
  7. deniser

    deniser UKBF Legend Free Member

    8,100 1,702
    I highly recommend which is run by a forum member.

    They helped me out when I had problems with my previous hosting and moved my antiquated site over to their hosting. The coding in my old site caused a couple of problems but their support was absolutely phenomenal and everything was sorted out straight away.

    I was so impressed with their hosting support that I entrusted them to create a new website for me - something I had been putting off for years - and again, their support and responsiveness is incredible.

    I don't think you will find a better company for reliability and support. They are also very nice people and easy to deal with.
    Posted: Aug 27, 2016 By: deniser Member since: Jun 3, 2008
  8. UKBF Enthusiast Full Member

    500 77

    Some valid points on the management side so far. I'll add:

    1) Is it a 1 or 2 man band? That makes providing support/management very difficult when someone is on holiday / off sick / there's a wider problem and all the clients need support at the same time. I suggest you look for someone who has a small but established team -- and you need 4 or 5 people to effectively run 24x7x365 (we've been there, done that, got the t-shirt and learned the hard way)

    2) Where are they on the supplier/logistics chain? Do you want someone just reselling another provider? Renting servers from a third party (who themselves may be renting/reselling)? It can work but it does add an element of danger in it being another link in the chain -- what happens if something further along the chain goes wrong?

    3) A managed server is only as good as the underlying hardware. There's plenty of ultra-cheap servers out there but you get what you pay for. Intel i3s, i7s, Samsung Evos, non-ECC RAM etc are not enterprise / server grade and you do run a higher risk of encountering problems.

    Good luck with your search.
    Posted: Aug 27, 2016 By: Member since: Mar 1, 2011
  9. OptiRick

    OptiRick UKBF Regular Free Member

    302 46
    I'd highly recommend these guys, I can't imagine a more helpful bunch,

    After some bother with our previous provider (blaming poor resources on 'software issues') VTS Hosting migrated our ecommerce site (which can be a PIA to do) and it works perfectly.

    Plenty of packages to choose from, all reasonably priced with no gotchas.
    Prompt response to emails, at all hours of the day.

    Very pleased this far.
    Posted: Aug 27, 2016 By: OptiRick Member since: Jun 4, 2010
  10. Dan_HiHosting

    Dan_HiHosting UKBF Ace Full Member

    1,106 271
    Thanks for the recommendation Ian, much appreciated.

    @Tin Ray, as others have said it can depend on your requirements. Although given that you're currently with Vidahost one can assume you don't need a VPS or Dedicated Server, although you could require them.

    This has come up plenty of times however, so if you a do search on the forums, and exclude the old Vidahost recommendations, then you should find some decent recommendations.

    If you then contact a host you're interested in, you can see how quickly they respond to your message. That can help give an indication of the speed of support you may get, although a decent host will prioritise supporting existing clients to answering sales queries.

    I hope that helps

    Best of luck,

    Posted: Aug 29, 2016 By: Dan_HiHosting Member since: Mar 7, 2011
  11. GraemeL

    GraemeL Pain in the neck? Full Member - Verified Business

    5,133 1,109
    Hello Ray. HiHosting would be my recommendation also.
    Posted: Aug 29, 2016 By: GraemeL Member since: Sep 7, 2011
  12. Tin

    Tin Just an SEO Staff Member

    5,942 1,647
    To everyone that's replied, thank you and all was very helpful. To put you in the picture...

    I currently do have a managed VPS with Vidahost. Have had it for a very long time but recently I wanted to make one domain SSL until Vidahost support flagged up to me that the software on my server was not up to date enough to allow me to go SSL on one domain.

    Support proposed a new server and also proposed no problems during the switchover - 7 weeks later I am still having technical issues following the switchover by support. I have had enough of wasting my time trying to understand ladies in support who are clearly Chinese and have little knowledge of finding solutions to the range of problems support left me with. 7 weeks of unprofessional crap. Sorry Vidahost, but where's that support gone that was there when I signedup?

    Regarding Openmind, I think Phil is no longer involved directly with his original hosting business and has moved on but, because he always came across as being proud of his hosting business, he would have been a contender at this time.

    Thanks again for your time to reply it has been helpful. @Dan_HiHosting I'll give you a ring shortly to discuss moving over to yourself.


    Posted: Aug 29, 2016 By: Tin Member since: Nov 14, 2005
  13. ryedale

    ryedale Contributor Full Member - Verified Business

    1,548 369
    Thanks Deniser and Optirick for the recommendations, much appreciated - it's been a pleasure to work with you both and I'm delighted to hear our support is making up for your previous suppliers!

    It is disapointing to hear how Vidahost have declined really. When I first joined UKBF, they were held in very high esteem. Perhaps a good example of how growth can run away from you.
    Posted: Aug 29, 2016 By: ryedale Member since: Dec 17, 2013
  14. openmind

    openmind UKBF Big Shot Full Member - Verified Business

    4,750 864
    Sort of ;)

    I now work for the company that purchased my business managing their shared/dedicated hosting support teams. Still have dealings with open mind though as we look after multiple brands.

    I was and still am proud of OMH though, glad you got sorted Ray :)
    Posted: Aug 29, 2016 By: openmind Member since: Sep 6, 2005
  15. UKBF Newcomer Free Member

    22 3
    Well, you could look for hosting provider in other areas , there is no reason to stuck with local (UK) provider nowadays. You could host your website in NL , Germany or Bulgaria and still to have the same or even better loading speed and stability w/o the cost of liver or leg :) was good option for UK (but after they manage to wipe their servers .. they have lose some trust).

    Our favorite UK provider for years now is (according to our knowledge most of the small UK providers are OVH resellers).
    Posted: Aug 29, 2016 By: Member since: Aug 27, 2016
  16. UKBF Enthusiast Full Member

    500 77
    This is a UK business forum. The name kind of gives it away. So it makes sense that the vast majority of small businesses here will want to procure from a real provider who has real servers in the UK - not resold OVH from France, not resold Voxility, not resold elsewhere.

    Performance from within the UK will always be better, if marginal. Data can only travel at the speed of light and some of the countries you mention are thousands of miles away.

    There are plenty of established providers with a good track record and reputation that own and operate their own UK infrastructure, including servers and network.
    Posted: Aug 30, 2016 By: Member since: Mar 1, 2011
  17. Dan_HiHosting

    Dan_HiHosting UKBF Ace Full Member

    1,106 271
    Where to begin? Ignoring the glaring spelling/grammar mistakes, the opposite is true.

    There's no reason these days not to use a UK provider for a UK based website/UK business.

    It used to be that UK hosts couldn't compete on price with US hosts, or those based in mainland Europe. The price difference these days however is marginal.

    For a UK based website or business, having the lower latency from a decent UK provider whose servers are geographically far closer does make sense however.

    Also if you want to get proper UK support, during UK working hours, a UK provider makes a lot more sense.

    Good luck getting good support for complex issues in English from a host based in Bulgaria!

    123-Reg were never a good option for hosting in the UK, even before they made the ridiculous mistake of deleting VPS images and their backups. They're the epitome of over marketed, over sold hosting.

    The likes of OVH have always been cheap because power is simply cheaper in France. They're not a particularly popular option in the UK however, and they're a budget choice for a reason.
    Posted: Aug 30, 2016 By: Dan_HiHosting Member since: Mar 7, 2011
  18. UKBF Enthusiast Full Member

    500 77
    OVH in particular is cheap because the French government financed their capex, allowing them to take an extremely long term view on ROI.

    They are raising once again for future expansion:

    "France's OVH raised €250m from two private equity investors - KKR and Towerbrook - at a valuation said to be more than €1b. The move confirms reports coming out in July that OVH was looking for partners to help finance its global expansion. OVH claims this global expansion - that will see it open 10 data centres - will cost it €800m."
    Posted: Aug 30, 2016 By: Member since: Mar 1, 2011
  19. astutiumRob

    astutiumRob UKBF Ace Full Member - Verified Business

    1,314 241
    Unless the VPS was running an OS based around RHEL3 or earlier you should have been able to get an SSL certificate for a site. Depending on whether you needed it for comms to other systems, it might not have been usable due to openssl/tls changes (for example it wouldn't have worked with WP-Invisible)

    An upgrade/replacement sounds like it was long overdue, but a managed service should have helped find potential issues before the switch, run both for a time (possibly even ongoing depending on the impact on the sites) and provide the help needed to solve things after the change

    I see a lot of people with long-since-deprecated/removed PHP code on older sites, so migrating them forward requires code updates - if they created the sites it's a task, if the site are encoded or came from 3rd parties, it becomes a lot more complex (if even possible)

    Whilst 100% compatibility and absolutely no issues is almost unheard of, 7 days would be considered a long time - 7 weeks - ouch !
    Posted: Sep 4, 2016 By: astutiumRob Member since: May 5, 2004
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