Does anyone know the deal with UPS and their VAT charges? I export high value items in very low quantities (3 to 4 a month) using UPS. The volume of sales doesn't make me eligible for a credit account, just a basic one pay as you go one. I always download the receipt after booking the courier and there is never a VAT calculation on the receipt. I noticed whilst checking through my bank statements that every time UPS take a payment there is another UPS payment taken for a little over 20% which I presume is VAT but there's no mention of it on any of the paperwork UPS provide- they just take it from my account. The receipt they provide doesn't mention the other smaller, presumably VAT charge. I'm voluntarily VAT registered due to the amount of international sales I do so really need to claim it back. I've contacted 4 different UPS departments, spending a total of 2 hours on the phone, being passed from one department to another and no one is able to help, usually telling me they don't have the clearance to deal with customer accounts, despite being in the invoicing dept... Any pointers as what I should do regarding claiming it back from HRMC? As I said, UPS don't supply invoices, just a receipt without the mystery 20% charge taken from my account. Everything else is fully itemised.