TrustMark ??

[bloorino]

Was wondering if anybody is TrustMark Member? What has your experience been? Do you find it gives your customers the confidence to employ you? Would you recomend becoming a member?

Thanks

 

[estwig]

Yea been TrustMark for over five years now, (amoung others) it's just another sticker, no one cares, no one gives a monkeys!!

All that matters is you have some stickers, you want domestic work?? Then you gotta have stickers, it don't matter who's stickers you got, cause if you is a builder or tradesman selling to Joe Public, obviously, you is a thieving wrong 'un anyway!!

But if you got stickers, you is a step above the type who would, sell their grandmother for a pint.

 

[Roman Russocki]

I’ve just spotted your post and as a representative of TrustMark I thought you may be interested to know that TrustMark has the largest database of accredited tradesmen in the UK, some 12,000 firms and 18,000 different trades, and out of all the organisations out there TrustMark is the only one to require on-site inspections to check workmanship and all firms in TrustMark are monitored regularly for quality of work, trading practices and customer satisfaction. Yes some may feel that being ‘TrustMarked’ is all about having another ‘badge’, but as homeowners become savvier about where they find a tradesman, with many now searching online (on average every month over 300,000 tradesmen’s contact details are viewed through the TrustMark search engine facility) being on that database will help drive your business and give your customers the confidence that they’re getting the best tradesman for the job.

 

[estwig]

That's my wrists slapped, although I must admit, the TrustMark sticker is a rather fetching shade of orange!!

 

[lockie]

I’ve just spotted your post and as a representative of TrustMark I thought you may be interested to know that TrustMark has the largest database of accredited tradesmen in the UK, some 12,000 firms and 18,000 different trades, and out of all the organisations out there TrustMark is the only one to require on-site inspections to check workmanship and all firms in TrustMark are monitored regularly for quality of work, trading practices and customer satisfaction. Yes some may feel that being ‘TrustMarked’ is all about having another ‘badge’, but as homeowners become savvier about where they find a tradesman, with many now searching online (on average every month over 300,000 tradesmen’s contact details are viewed through the TrustMark search engine facility) being on that database will help drive your business and give your customers the confidence that they’re getting the best tradesman for the job.

Are your inspectors qualified in the trade of the work they inspect ?

If not how do they know what to look for in an inspection ?

I ask because ive noticed a company on your site who doesnt exactly have a particularly good reputation within the locksmith trade because of their dubious trading practices and poor skill levels.They are bound to feature on rogue traders at some point yet you approve them....
Do you monitor the sub contractors they use ? Do you know how their business model works ?
A quick look at their website shows a rather dodgy health and safety issue in one of the photos. Guy on moped with no leathers at all in a T shirt riding along road with tools sitting between his feet !

Just down from the photo is your logo,nice.

I dont mind you making statements about those on your register but looks like its a case of pay your subs and your in by the above example.

Pm me if you want more info and you can check for yourself.

 

[estwig]

Out of interest, you don't have to be approved by TrustMark to get one of their stickers, you don't meet anyone, right to anyone, no one meets or writes to you, nothing.

Mine came as a sorta sideline freebie because I'm a Masterbond warranted builder with the FMB. Lot's of other trade organisations give out the TrustMark sticker as a bonus thing, for joining them.

 

[lockie]

Its all this crap about customers getting the best tradesman for the job if they use trustmark.
Just done a quick google of the firm im talking about and found a review that backs up my claims of their dodgy practices and only posted last month.

So where do i get the free stickers estwig

 

[estwig]

So where do i get the free stickers estwig

Well there not quite free, there's a fella down the market on a Monday, does a pack of 5 trade stickers for a tenner!!

He does similar packs of stickers for web designers as well, but there only £3.49 for 5!!!

 

[Roman Russocki]

Lockie, thanks for your comments regarding the inspection process. The inspections are carried out by our Scheme Operators who are experts in the relevant field. To become a Scheme Operator, companies/ organisations have to demonstrate a commitment to raising standards in the industry. Each Scheme Operator is also required to have the administrative and technical capability to operate the scheme plus quality accreditation or certification for their systems and processes.

We pride ourselves on our stringent entry criteria and I am therefore concerned by your comments about an apparently unsuitable firm being TrustMark registered. Please could you PM me with the details for this so that we can investigate this fully.

Many thanks and I look forward to hearing from you.

 

[Roman Russocki]

You presumably didn't realise it, but if you are an FMB Masterbond member, all the required checks, inspections, insurance cover etc for TrustMark registration are carried out as part of your membership, so you will find you are listed on the TrustMark site, and are benefitting from the 300.000 or so firms details viewed every month!
As for stickers, these are issued to all TrustMark firms either by the Scheme Operator (in your case FMB Masterbond) or by TrustMark, and if you need more for your vans, they can be obtained free from TrustMark. Leaflets for customers explaining the benefits of using TrustMark registered tradesmen are also available free to registered firms.
Lastly, we do check on logo usage, and if a non TrustMark registered firm is found to be using the logo, Trading Standards do prosecute. Only last week a firm was fined £3000!

 

[LicensedToTrade]

I’ve just spotted your post and as a representative of TrustMark I thought you may be interested to know that TrustMark has the largest database of accredited tradesmen in the UK, some 12,000 firms and 18,000 different trades, and out of all the organisations out there TrustMark is the only one to require on-site inspections to check workmanship and all firms in TrustMark are monitored regularly for quality of work, trading practices and customer satisfaction. Yes some may feel that being ‘TrustMarked’ is all about having another ‘badge’, but as homeowners become savvier about where they find a tradesman, with many now searching online (on average every month over 300,000 tradesmen’s contact details are viewed through the TrustMark search engine facility) being on that database will help drive your business and give your customers the confidence that they’re getting the best tradesman for the job.

And? In terms of plumbers the only name the customer has heard of is Corgi and then the government in their wisdom decided to terminate the contract with corgi and appoint it to the newly named GSR. Unfortunately most members of the public still haven't heard of GSR and are unsure as to why someone who claims to be qualified to install gas central heating systems isn't corgi registered. (Even more confusingly Corgi are still operating their own membership scheme which costs a lot but is actually now rather worthless as you still need to be GSR registered. Trustmark? Pretty worthless in terms of confidence building.

 

[G. Lasagne]

Has anyone had any work directly from them or there website?
it seems from there website that you have to join via another trade association, except gas safe and corgi are not on the list, so i guess thats me out

 

[PP&CHltd]

I was a member of this outfit > UKCPA Cost me over £500 what did i get out of it?....A few texts of some people miles away who were just window shopping for prices.

IMHO a total waste of good advertising money!

 

[arrows]

Everyone Please read my website trustmark.biz, this will show you the reality of Trustmark, it has just been officially confirmed that a Trustmark member committed a theft totalling £23,000.00. Trustmark have not followed thier proceedures, I have had one story break in the media, which you can read on my website, which explains Trustmarks behaviour towards me. There is also a BBC film showing what damage and theft was committed from my home, by Trustmarks member. We could also have been seriously injured or even worse, due to the dangerous work that was committed by Trustmarks member, this evidence was then concealed. Trustmark continued to support this company even though they had several CCJ's against them, totalling tens of thousands, they also went into a CVA under the insolvancy act owing creditors £500,000.00 and Trustmark still promoted them, even after when this CVA failed and their member did not pay one penny into the CVA, or even pay the adminstraters fee. You can read on my website how Trustmark break their licence and protected this rogue trader. TrustMark have intimidated my web host by telephone to try and get my website removed, I have written to TrustMark to inform them that it is the law that decides what is law on a website, and not TrustMark employees. I have requested in writing that they contact my solicitor with any issues they have with my website, but they have not complied with this request. I would be quick to read my website, because I know that Trustmark will attempt to get me blocked from this foram. I would like to invite Roman Russocki to a face to face meeting in the presence of the media, I would like him to invite one of his members to be present, so they can view the evidence of their members work, so we can have an experts opinion on his members work, and discuss how I have been treated and discuss the evidence.I have now received an intimidating letter from Trustmarks solicitors, which is full of untruths, I have no fears of going to court as I have all the evidence that proves everything on my website to be true. We have had our lives ruined for three years by Trustmarks member, and still after three years we are unable to live in our home. I know Roman you will read this, so why don't we have an open meeting, with the media this way the consumer can have a voice, and you would have to give an answer to my evidence, rather than ignore my letters, as I was the victim of this £23,000.00 theft committed by your member. Where is the offer of my warrenty, and could you please supply me the evidence where Trustmark claim that my case went to through the Trustmark Arbitration Service, as this never happened, these false accusations have never been answered by TrustMark. I see that Trustmark have just had another negative press story on them in the kbbreview, this time from the industry. With all these press stories now coming out, it can't be all me can it Roman, as I have been told that I am a nuisance.

 

[Roman Russocki]

Has anyone had any work directly from them or there website?
it seems from there website that you have to join via another trade association, except gas safe and corgi are not on the list, so i guess thats me out

I wanted to clarify how to join TrustMark - there are three key routes of entry. You can either join through a trade association, join through a non trade association or join through a local authority. Hopefully one of these will work for you. If you do have any questions though, feel free to call on 01344 630 804

 

[PP&CHltd]

@ Arrows..

Shocking!

It all points to the same old thing, you cant beat word of mouth recommendation, we have gained work from neighbours where they popped in to ask what we were like (after we had left) having scrutinised our work.

But i sympathise with those that place their trust in companies that are supposed to vet trades for what ever reason.

We have a motto, "our company is only as good as its worst employee" and when you think about it, it's very true.

What good is good management without good operatives and visa versa..?

Some of the old fashioned values and pride of workmanship seem to be lacking in a lot of companies, but maybe I'm just too old fashioned...

 

[lockie]

Everyone Please read my website trustmark.biz, this will show you the reality of Trustmark, it has just been officially confirmed that a Trustmark member committed a theft totalling £23,000.00. Trustmark have not followed thier proceedures, I have had one story break in the media, which you can read on my website, which explains Trustmarks behaviour towards me. There is also a BBC film showing what damage and theft was committed from my home, by Trustmarks member. We could also have been seriously injured or even worse, due to the dangerous work that was committed by Trustmarks member, this evidence was then concealed. Trustmark continued to support this company even though they had several CCJ's against them, totalling tens of thousands, they also went into a CVA under the insolvancy act owing creditors £500,000.00 and Trustmark still promoted them, even after when this CVA failed and their member did not pay one penny into the CVA, or even pay the adminstraters fee. You can read on my website how Trustmark break their licence and protected this rogue trader. TrustMark have intimidated my web host by telephone to try and get my website removed, I have written to TrustMark to inform them that it is the law that decides what is law on a website, and not TrustMark employees. I have requested in writing that they contact my solicitor with any issues they have with my website, but they have not complied with this request. I would be quick to read my website, because I know that Trustmark will attempt to get me blocked from this foram. I would like to invite Roman Russocki to a face to face meeting in the presence of the media, I would like him to invite one of his members to be present, so they can view the evidence of their members work, so we can have an experts opinion on his members work, and discuss how I have been treated and discuss the evidence.I have now received an intimidating letter from Trustmarks solicitors, which is full of untruths, I have no fears of going to court as I have all the evidence that proves everything on my website to be true. We have had our lives ruined for three years by Trustmarks member, and still after three years we are unable to live in our home. I know Roman you will read this, so why don't we have an open meeting, with the media this way the consumer can have a voice, and you would have to give an answer to my evidence, rather than ignore my letters, as I was the victim of this £23,000.00 theft committed by your member. Where is the offer of my warrenty, and could you please supply me the evidence where Trustmark claim that my case went to through the Trustmark Arbitration Service, as this never happened, these false accusations have never been answered by TrustMark. I see that Trustmark have just had another negative press story on them in the kbbreview, this time from the industry. With all these press stories now coming out, it can't be all me can it Roman, as I have been told that I am a nuisance.

It doesnt surprise me one bit. Good luck with it all.

 

[arrows]

TrustMark's solicitor's claim that my case has been through their Independent Arbitration Scheme. The company that host the scheme for TrustMark have confirmed before TrustMark's solicitors wrote to me, falsely claiming that my case had been through the scheme, and confirmed that my case has not been through the scheme. They then supplied me the evidence that it would have and still would be impossible for my case ever to have gone through the scheme, as the NICEIC are not listed on the Arbitration scheme and would therefore any application for the Arbitration scheme would be rejected as they are excluded from the scheme. This is the reason why TrustMark and Roman Russocki have never produced any evidence to substantiate their false claim.
TrustMark's solicitor has written to me to inform me that TrustMark will not correspond with me, and have intimidated that I could be prosecuted. My MP on viewing the evidence, of this Arbitration scheme not existing in my case, is now taking action.

This TrustMark schemes conception was to protect the consumer and promote honest tradesman, what has happened in my case is that TrustMark knowingly promoted and protected the now proven rouge trader member, who committed a now officially proven theft of £22,000.00 from us, and failed and have fabricated evidence, and a made up a fictitious and impossible Arbitration case in my name.

Again I challenge Roman Russocki to provide the evidence of this Arbitration Case, this would prove that you are telling the truth.

Again I invite Roman Russocki to an open debate with the media and his top tradesman winner of the year to discuss all the evidence, as I have nothing to hide. I think it is only fair that I allowed his own top tradesman winner to give a verdict on his own Trustmark members work and theft committed against us.

I have noticed that he will reply to the other posts on this site, but not mine. I wonder why. If he and his organisation are really committed to protecting the consumer, why not agree to a public hearing into my case, so they can prove that they are, if not by ignoring and fabricating evidence against me (the consumer) when they get the worst kind of rogue trader in his organisation, who only proves that they are not.