Hi All On a Monday and Tuesday I hold down a second job where I am unable to answer the phone to my E-Commerce customers (I work on my E-commerce Site the rest of the week), I had decided to give a Virtual PA a chance and see if I could capture the lost sales I am getting from not being able to answer the phone on them two days, it is working out approx 15-20 calls a day I'm missing and prob a 70/30 split on Sales Enquiries vs customer service issues. I had gone with a company called Moneypenny everything was very slick and worked as it should, unfortunately the ROI was terrible with me only recovering over 100 in revenue in a one month trial. so rather than waste money on this venture, I want to look at Live Chat option and have an operator for the mon-tuesday instead. I would hope that having someone on hand to point the customers to the products online would work better rather than taking a phone message. Have any of you experience of this? who have you used? is it worth it?