I have a website where I provide translation services of documents, which are only sent electronically, no physical transfer of goods takes place. Customers upload documents, I get them translated, and I send them the translated documents, and they pay by bank transfer. Customers can request for an online quote. I can detect the country that they are in from their IP address when they fill out the quote request form. Since I am VAT registered I know I would need to add 20% VAT for UK customers whether they are individuals or businesses. However what I am unsure about is whether I should include VAT for: * Individuals in other EU countries * Individuals outside the EU * Businesses in other EU countries * Businesses outside the EU also would these answers differ for the Channel Islands? (the reason is that if I can sell to individuals in the Channel Islands without charging VAT then obviously that would be a reason to target those areas) I would like to properly understand the rules so that I can have a fixed procedure for sending the correct quote and invoice to each type of customer. I found the guidance on HMRC's website quite confusing. Thanks!