Tearoom EPOS system recommendations - please

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Butchx5

Free Member
Jun 4, 2018
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Hi

We have reopened a local Tearoom (70 covers) and are looking to get an EPOS style till rather than just the glorified calculator that is there at present. I have done a search on the forum and haven't really found much to help. Hence, my post:

Looking for recommendations on EPOS systems - suitable for a tearoom/bistro that is easy to program as well as self explanatory for front of house staff. We are a traditional tearoom so want to carry on using our paper pads to take orders BUT I am torn cos this really means doubling up the work of recording orders - so try and persuade me otherwise - will customers be ok with someone looking like they are playing on their phone while taking their order in a Tearoom environment? The till is next to the kitchen so probably wont need a separate kitchen printer.

Do I buy outright or pay monthly?

I have bought a third hand system using an ancient ICRTouch software and seems to fit my needs BUT I can't really use it as the touchscreen is a bit hit and miss at working so not reliable enough for a busy till :-(

So, looking for advice and recommendations, please.
 

El Bulli

Free Member
Jul 2, 2018
7
4
Depending on Turnover, Low turnover go with a simple iZettle plan (less than 5k per month). Higher turnover (5k-15k per month), buy a touch screen all in one PC and install Floreant POS or UniCenta (both freeware) alongside a cheap thermal 80mm printer, beyond 15k a month look into leasing something, or perhaps an office PC with the database running the pre mentioned Floreant or UniCenta.

I run UniCenta in two premises that turnover on average over 50k a month without any hitches, you will need solid reliably wifi, and a little technical knowhow but its worth it with the savings you make and the analytics it provides.
 
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Ashley_Price

Free Member
Feb 9, 2008
7,067
1,309
Lewes, Sussex
Recently I was in Vienna, and while there, we visited several tearooms, and waiting staff seem to take orders through their mobile phones - even the "traditional" ones.

With pen and paper, there is still more chance for an error if the staff write the wrong thing, or their handwriting is not very clear - Do you think customers would prefer "paper" based orders, or having their orders correct?

Yes, there's still a risk of error with the computerised systems but at least they just press an icon on the screen, not having to write everything out by hand. How do you read a handwritten "T. Cake"? Is that a teacake, or tea and a cake?

Mind you, I loved it recently when a woman was served an iced tea, and got really upset. It turns out what she had asked for was a "nice tea".
 
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Butchx5

Free Member
Jun 4, 2018
5
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El Bulli - Thank you - I will look into both of those software options - I should be up to dealing with them - assuming they are aimed at people with 'some' programming knowledge - I've created quite a few ecommerce websites etc so hope I would be capable.

Ashley_Price -
I loved it recently when a woman was served an iced tea, and got really upset. It turns out what she had asked for was a "nice tea"

Love it :)

I have a Scottish accent and it leads to many a strange happening in Merry England - not as bad as 31 years ago when I first moved down but still raising the odd smile.
 
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Nigel Bogle

Free Member
Aug 9, 2018
1
0
Hi folks,

I'm new to the forum and have only just come across this post. I hope we can be of help, if in fact there is still a requirement.

We are an EPOS software company that specialises in Farm Shops, Tearooms, Butchers, Cheesemongers, Bakeries, Coffee Shops and the like and our business is called Lakeland Computers. You can find us by 'Googling' (Farm Shop EPOS) or simply (Lakeland Computers)

Lakeland has been around for 21 years and we write all our own software. Our customer base spans all of the UK and Ireland and includes some amazing customers. We are closely affiliated with The Guild of Fine Food and FARMA

Our 'Eureka' software links with Sage, Xero and provide lots of customer loyalty and chip and pin/contactless options.

I should say, we're not a pushy lot and happy to have a quick chat only if you'd like to. Entirely up to you.

Feel free to check us out and get in touch if you feel it's of interest - we'll always do our best to help.

Best wishes,
Nigel
 
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