Supanet - Problems

[allsquare]

Anyone any idea what is going on with Supanet (Broadband provider)?

For no apparent reason we have no internet connection via Supanet. It states "incorrect connection settings" within Windows Vista > Connect to a network.

No settings have been changed.

When trying to contact Supanet over the last few days, their 0800 just states you're in queue for ages until eventually cutting you off, then the premium support number (£1 per minute) puts you also in a queue. The only number we could speak to someone on was their sales number and the chap said someone would call us back between 1700-1900hrs but no call came

Just wondering if anyone had experienced any problems?

 

[sitandstay]

All you need to do is look at this link http://www.reviewcentre.com/reviews89573.html

If I was you I would finish the 'contract' you are on and look at a more main-stream provide like Sky, Bt or Virgin.

 

[Posilan]

From their website:

http://www.supanet.com/help/contact-us/username/

Username, password and error 691 enquiries

If you have forgotten your username and/or password or are experiencing a 691 error, please call our general enquiries number on 0870 120 8011.

We are unable to provide usernames and passwords by email.

Usernames and passwords can only be provided to the main account holder.

Might be worth trying that number - 0870 certainly cheaper than any £1 per minutes one you have been trying (it's up to around 10ppm).

Steve

 

[sitandstay]

I cant believe this company are charging £1 per min. And they ant even sorting out peoples problems.

Makes you think though, you get what you pay for in this world.