Hi everyone, I am currently in an unfortunate position. I hired a building company and paid a 50% deposit for the works before any work had taken place. The company were accredited by the Federation of Master Builders and were found through ratedpeople.com. Nothing seemed suspicious as they even took us to a client’s home to show us the quality of the work. I checked all the company details and even paid for a credit report on the director of the company. After handing over 17k (50% of the contract) the company went into liquidation, 2 weeks later before any works could start. We then managed to find out if any other people were in the same position as us and to our surprise there were 50 plus other couples who had been scammed by this company. Each and every one of us paid the 50% deposit for the works, and not one person’s work had started. No materials bought and no design work completed. We later found out that the show home that had been used to take potential customers around and to gain FMB accreditation was the director’s friend’s house and her neighbour had actually done the work. Above all we have uncovered a lot more about the director and the people who had been working for him and the company is now being investigated. I have posted to this forum as I need some advice on Section 75. Many of us had paid part of the deposit on credit card. My contract was split into two contracts one for the kitchen (under 30k) and one contract for the extension (under 30k). I paid two separate deposits on Credit card for both contracts and two separate bank transfers for the remainder of the contracts totalling 17k. The problem I am having is that the bank have rejected the claims as the contract states a total price of £34k which doesn’t meet section 75 criteria, however there is a breakdown of the two contracts clearly listed on the document. I have explained to the bank that we had two contracts (clearly shown on the document as contract 1 and 2) and we paid separate payments for each however they have rejected the claim based on the fact there is a total price above stating £34k. We don’t agree with the rejection as we could have signed for the extension only and not the kitchen and this would still show 34k on the contract even though the total cost would only actually be £24k. Not only this a few other victims of the scam who have the same/similar contracts as us have had their claims accepted by their banks who have stated that there is a basis for a claim. We are now currently going through the Financial ombudsman, however we are unsure if they will side with us as we are hearing from others that the financial ombudsman cannot find a law that looks at two contracts on one bit of paper. Is there anyone who can provide some advice to us on what explanation we could use if the FOS side with the banks and reject us again? We have cited that other banks have accepted and this seems to be standard industry practice but the FOS has said they will only look at our claim on an individual basis….