Hi, I have recently started at a company that imports goods from the Far East. They brand these products as their own and sell them to the general public under this brand. Until now, this company has not adopted any QC into their purchasing and it has landed to me to sort this out. However, I am really struggling to find out what the general approach is used and what I am suggesting is being met with some serious hesitation! Lets take for example a power tool. Its a new product for us to be branded in our name and we have never purchased it before. We are only looking to buy about 100 units as a start to see if they sell. CE, EMC, LVD, etc certs have been received so we are confident it is ok from this viewpoint. However, what we don't know (and have been stung for in the past) is whether it actually does what it says on the tin! I suggested they have a sample tested externally, but has been met with massive obstruction from both our buyer and the supplier due to the cost implications. So, as someone with limited experience, I would like to ask what would normally be done to assess function and operational performance? Would you have samples tested externally? Should this have already been done if they are offering a product to market? Etc, Etc Please, any advice massively appreciated!