Pets Pantry, based in Warrington who launched the online shop www.pets-pantry.com in 2011 as an addition to their bricks & mortar shop have just passed the 20,000 online order milestone. The pet shop in Stockton Heath was opened in 1980 by owner Karen, before being joined by her husband Gary five years later. The shop has never stocked pets, and has always focused on food and accessories, giving it enviable expertise in the industry, gained over 35 years. In 2011 Pets Pantry brought their range of 10,000 products online, allowing customers across the country to experience their personal service. When the site was launched Pets Pantry was keen to offer the same level of service customers had grown to love by implementing a rare combination of features for the industry. Including an instant chat to answer questions straight away, next day delivery with a 1 hour window, as well as real time stock shown on their site. The range of products, and the team’s devotion to going the extra mile has appealed to thousands of customers across the country, giving Pets Pantry a retention rate to be proud of. Owners, Karen & Gary have said “We are absolutely thrilled to have reached this milestone, and would like to thank all our loyal customers who we couldn’t have done it without. We look forward to providing many more customers with the service they deserve.” All the 20,000 orders have been packed in their warehouse in Stockton Heath, helping to provide extra jobs for people with a passion for pets and service.