Persistence, Patience and Tenacity Required as HMRC Ignore their Tax Payer Charter

Discussion in 'PAYE letters 2010' started by [email protected], Mar 23, 2011.

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  1. elainec100@cheapaccounting

    [email protected] UKBF Newcomer Full Member

    13,268 2,882
    This week has seen a few more underpaid tax cases being won – over £20,000 of tax written off this week alone!

    • All of these cases followed the approach documented below.
    • All of them had to go to stage 2 – complaint letter.
    • All of them took several weeks / months to resolve.
    So it seems to me that persistence, patience and tenacity pays off.
    If you have a demand for underpaid tax …

    Stick to your guns, follow our approach, send the letters, do not pay and you win!

    Is that right? Should HMRC act in this way?

    The simple answer is – No.

    As their own Tax Payers Charter clearly states and I quote (selected and relevant parts):

    From HMRC’s Tax Payers Charter

    Your Charter – Our role

    We want to give you a service that is even-handed, accurate and based on mutual trust and respect. We also want to make it as easy as we can for you to get things right.

    Help and support you to get things right

    We want to give you as much certainty as we can that you are paying or claiming the right amount.

    We will:

    •process the information you give us as quickly and accurately as we can

    •put mistakes right as soon as we can.

    Treat you even-handedly

    We will be even-handed in the way we deal with you. We will take into account your circumstances and provide a consistent service.

    The full charter can be found here:

    Now clearly HMRC have thrown this Charter out of the window in their handling of the PAYE underpayments.

    HMRC – shame on you!

    So whilst HMRC continue to act in this manner my advice to all those with demands for underpaid tax is….

    DO NOT give up and pay the tax.

    Follow our approach but be patient!

    PAYE Fiasco- Summary of how to fight your case

    see my blog for the rest of this post (can't post it here as it is too long)
    Posted: Mar 23, 2011 By: [email protected] Member since: Nov 4, 2005
  2. Tom McClelland

    Tom McClelland UKBF Ace Full Member

    2,892 789
    Fantastic Advice, Elaine.
    Posted: Mar 25, 2011 By: Tom McClelland Member since: Feb 10, 2008
  3. spellbound

    spellbound UKBF Newcomer Free Member

    1 0

    I am trying to find the Stage 2 etc from your help with Familyman but I can't find it. I have been in constant touch with HMRC since Oct 2011, due to a claim that I have an underpayment. Very long story and I don't really want to post it all for everyone to see but it is now making me so ill I just can't find the will to write one more letter to HMRC but I will find it somehow with the right help.
    If possible could you let me know how to private message yourself and I will be able to give you more information.

    thank you
    Posted: Jun 11, 2012 By: spellbound Member since: Jun 11, 2012
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