Outlook 2019/365 Emails in subfolders not showing

Discussion in 'IT & Internet' started by Nico Albrecht, May 9, 2021.

  1. Nico Albrecht

    Nico Albrecht Verified Business ✔️
    Full Member

    1,089 259
    I am on the 365 Exchange server and emails in my subfolders are not showing up on my desktop outlook.

    When I click on a subfolder it says "We didn't find anything to show here." If I click on the Properties for a subfolder, it shows

    "Last synchronized on 09/5 6:11 pm,

    Server folder contains: 29 items

    Offline folder contains: 29 items"

    Her comes the kicker: Online at outlook.office.com it DOES show all the emails in the subfolders. but I need them to show on 365 outlook app.

    I know they used to show and I have not made any rules or filters. Reinstalling 365 as we speak but haven's seen this one. It affects all 4 accounts in there
    Posted: May 9, 2021 By: Nico Albrecht Member since: May 2, 2017
  2. forevergroup

    forevergroup Full Member

    97 12
    You’ve probably tried these steps already but these would be our first things to try for these kinds of idiosyncrasies when they crop up on occasion:

    - completely delete the outlook profile in control panel and then create a new one

    - ensure that both Windows 10 and Office 365 are fully patched/updated

    Best of luck.
    Posted: May 9, 2021 By: forevergroup Member since: Sep 12, 2020
  3. EmC007

    EmC007 UKBF Newcomer

    83 3
    It is very likely the default offline cache only set to 12 months.
    Posted: May 18, 2021 By: EmC007 Member since: Jun 3, 2017
  4. peppermintlover

    peppermintlover UKBF Newcomer

    37 6
    Try updating or clearing the cache in the app or completely uninstalling and reinstalling the app itself.
    Posted: May 20, 2021 By: peppermintlover Member since: Apr 7, 2021
  5. Ilyas Mohammed

    Ilyas Mohammed UKBF Newcomer

    10 2
    The issue is that your view is broken you need to go to view and change the one you have go something else it will sort it self out. :)
    Posted: Jun 2, 2021 By: Ilyas Mohammed Member since: Jan 8, 2018
  6. Hooble

    Hooble Full Member

    22 1
    Reading into this there is a number of reasons it may not be syncing with your local Outlook. Are you still having trouble with this or has it now been resolved?
    Posted: Jun 28, 2021 By: Hooble Member since: Apr 29, 2021
  7. TBLZ

    TBLZ UKBF Newcomer

    32 2
    I second EmC007's suggestion that this is most likely due to the default cache in Outlook 2019 being 12 months. To change it, click on File > Account settings > Account settings (yes, twice) > double-click on your 365 account, and drag the slider to the right to "show all".
    Posted: Jul 9, 2021 By: TBLZ Member since: Dec 2, 2010