Online Casino Server Logs

Discussion in 'IT & Internet' started by MASSEY, Oct 23, 2013.

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  1. MASSEY

    MASSEY UKBF Legend Full Member

    10,328 1,783
    I placed a bet this evening on an online casino and never got paid. The bet was accepted and placed in time but at the end of the spin, when my winning number came out, i never got paid.

    It would appear their software never registered the bet because when i clicked repeat bet to see how much cash i had on it it showed the bet i had placed previously.

    But speaking to the live support they indicated that they could see 'something' and said i had placed a bet but it did not reach their server in time :rolleyes: which sounds like BS to me.

    Will they be able to see the failed bet in their logs, i received an error message after the bet was placed? So there is some recognition somewhere, surely?
     
    Posted: Oct 23, 2013 By: MASSEY Member since: Nov 29, 2009
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  2. Paul_Rosser

    Paul_Rosser UKBF Big Shot Full Member - Verified Business

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    Really depends on how their software works and how it logs things.

    I would imagine with it being an online casino their software would log everything which happens but that doesn't mean they are going to provide you with the information when requested.
     
    Posted: Oct 24, 2013 By: Paul_Rosser Member since: Jul 5, 2012
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  3. MASSEY

    MASSEY UKBF Legend Full Member

    10,328 1,783
    I was given a reference number yesterday and having looked in my account i see no sign of them trying to make contact with me.

    I have just spoke to the live chat who say 'unfortunately there are still no updates from the technical support'. They said i will receive an email within 24 hours with a result of the investigation.

    I have a hunch they are going to try and fob me off here.

    I find it truly shocking that companies with turn over into the hundreds of millions have such problems with their websites.

    I will make sure i cost them more than my winnings if they don't pay up :D
     
    Posted: Oct 24, 2013 By: MASSEY Member since: Nov 29, 2009
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