Business ordered something substantial from the US recently - a few grand - and as yet not received and import VAT / duty paperwork. Was beginning of Dec it was received. They're usually all over this as DHL like to charge you for the privilege of sorting it out, so am a bit surprised. What's the best way forward - through DHL or HMRC? In the scheme of things it doesn't amount to anything to me as I'm VAT registered and it will mostly be VAT, so it's more or neutral on the balance sheet.