New Consumer Contracts Regulations

Discussion in 'Ecommerce Forum' started by Hash and Bash, Feb 14, 2014.

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  1. Hash and Bash

    Hash and Bash UKBF Regular Free Member

    319 63
    I see that The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 come into force in June 2014.

    Looks like I am going to have to update my terms and conditions, procedures and web site to comply with the new requirements.

    Here is a link to the legislation.
    http://www.legislation.gov.uk/uksi/2013/3134/contents/made

    More hoops to jump through and bits of paper to supply/send.
    You need to include cancellation forms (which the consumer does not need to use) and if you don't include the forms the cancellation period extends to 12 months rather than 14 days!
     
    Posted: Feb 14, 2014 By: Hash and Bash Member since: Nov 8, 2012
    #1
  2. japancool

    japancool UKBF Big Shot Full Member

    3,407 650
    But you can now make a deduction for damaged and used returns, so it's not all bad.
     
    Posted: Feb 14, 2014 By: japancool Member since: Jul 11, 2013
    #2
  3. smo

    smo UKBF Ace Free Member

    2,094 336
    Another bit of legislation that will be ignored by most, much like the cookies one which was a major flop!
     
    Posted: Feb 16, 2014 By: smo Member since: Apr 3, 2010
    #3
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