Need Help Desk Software

Discussion in 'Joomla Support' started by devvontapia, Jun 24, 2013.

Thread Status:
Not open for further replies.
  1. devvontapia

    devvontapia Banned

    1 0
    Hi Guys,

    I have created a website on Joomla and I need a help desk tool to provide support to our customer or real time visitor. Can any one have the idea about a good help desk tool.plz help me to find out the best tool for my website..........


    Thank you
     
    Posted: Jun 24, 2013 By: devvontapia Member since: Jun 24, 2013
    #1
  2. Shelly Watson

    Shelly Watson UKBF Contributor Free Member

    78 2
    Posted: Jun 26, 2013 By: Shelly Watson Member since: Apr 24, 2013
    #2
  3. webhostuk

    webhostuk UKBF Ace Full Member - Verified Business

    1,383 167
    Check out Vision Helpdesk we use the same software for our support tickets.If you are looking for chat support try Livezilla.
     
    Posted: Jun 26, 2013 By: webhostuk Member since: Jul 26, 2009
    #3
  4. olivea19

    olivea19 UKBF Newcomer Free Member

    3 0
    I have a website. I made Joomla 2.5 version. I don't know about help desk tool. You can get help from joomla site.
     
    Posted: Jul 13, 2013 By: olivea19 Member since: Jul 12, 2013
    #4
  5. WebhostingUKCom

    WebhostingUKCom UKBF Contributor Full Member

    72 4
    We personally use Vision helpdesk its truely fantastic to handle customer support & sales email, their billing invoice feature also helps alot.
     
    Posted: Mar 1, 2014 By: WebhostingUKCom Member since: Nov 23, 2012
    #5
  6. faradaykeynes

    faradaykeynes UKBF Ace Full Member - Verified Business

    2,636 467
    There are plenty of ticketing and customer support extensions for joomla or outside joomla, you can try crafty syntax, its browser based and desktop based as well, it can run on any website and also on places other then your website, e.g try live chat link in my signature. If customer support is login you can chat as well else leave a message
     
    Posted: Mar 1, 2014 By: faradaykeynes Member since: Apr 19, 2012
    #6
  7. ryedale

    ryedale Contributor Full Member - Verified Business

    1,547 368
    I'd look at upgrading to Joomla 3.2 before investing in a 2.5 component. It's vastly improved and most components will be built with that in mind now
     
    Posted: Mar 2, 2014 By: ryedale Member since: Dec 17, 2013
    #7
  8. Alex - A2 Hosting

    Alex - A2 Hosting UKBF Regular Full Member

    124 15
    I heard about them when they were being resold via LicensePal. Never really liked their software honestly but that was years ago, how long have you been using Vision?

    Has anyone seen and tried the new ArcticDesk software? It's new but built by LicensePal which is very reputable and has been around for years.
     
    Posted: Mar 5, 2014 By: Alex - A2 Hosting Member since: Nov 13, 2013
    #8
  9. WebhostingUKCom

    WebhostingUKCom UKBF Contributor Full Member

    72 4
    Almost one and half years now, if you have not checked them recently would advice you to try them.

    Are you serious about ArcticDesk :) , check out 2004 or 2005 version of kayako, same what Arcticdesk is now.. truly outdated I will say.

    We have also tested them , if you are looking for such basic helpdesk software why not go for free Helpdesk software in that case.
     
    Posted: Mar 5, 2014 By: WebhostingUKCom Member since: Nov 23, 2012
    #9
  10. Alex - A2 Hosting

    Alex - A2 Hosting UKBF Regular Full Member

    124 15
    I will have to try Vision again then :).

    As for ArcitcDesk, it worked best for my needs on a small project of mine comparing it against some larger players in the industry. What features were missing that were a killer for you? I mean, don't expect them to have every bell and whistle but for what they offer and at the price they offer it, it is good.
     
    Posted: Mar 5, 2014 By: Alex - A2 Hosting Member since: Nov 13, 2013
    #10
  11. Comspec

    Comspec UKBF Newcomer Full Member - Verified Business

    7,138 1,483
    I've used Issue Tracker to provide a 'Ticketing System' and Zopim to provide a 'Chat Feature' on my remote support website....both are very easy to work with, basic enough, but tick all the boxes I needed.
     
    Posted: Mar 19, 2014 By: Comspec Member since: May 8, 2006
    #11
  12. helmuc

    helmuc UKBF Regular Full Member

    210 30
    +1 for Zopim - works like a charm for the needs of "Live Chat" support.

    Helmuts
     
    Posted: Mar 28, 2014 By: helmuc Member since: Jun 5, 2010
    #12
Thread Status:
Not open for further replies.