I assume I'm not the only person in this position, I have a small online business selling goods primarily to EU customers. It was a big relief to me initially when a 'Free Trade Deal' was done at the last minute with the EU. (I'm still baffled as to why an extension wasn't put in place while the world deals with the pandemic). Fast forward to the reality & despite preparing for the new customs & shipping requirements for sending our products to the EU (obtaining custom codes, EROI number etc) our customers are not receiving their orders without paying additional duty charges in their countries. Our goods are supposed to be free of duty! An average order value for us is approx. £48, our customers are being asked to pay as much as 26 euros to receive their orders! Customers are already waiting weeks before they find this information out & they are not accepting their orders, understandably. The upshot of all this is, we are having to refund customers, we are losing products & losing customers fast! Our business has survived decades, provided for a family of six during this time & we've always managed to maintain a profitable business. This appears to be over now & directly as a result of a shambolic exit from the EU. What are families like ours suppose to do now? Our income is dwindling fast & it will soon no longer be viable to continue! Thanks Boris, trust your family & friends are prospering through this!