Money gone or can still do something?

[Toni]

Okay basically customers buys something using MCD, the providing bank cannot do an AVS check on the card.... looks suspicious..... I contact the buyer but they appear to be genuine.....

2 months later get chargeback claim because the card is in someone elses name..... I call buyer and he says that he will speak to the cardholder

Been 3 day now so might call them tomorrow....

The goods were signed for using City Link....... lets say this is a fraud situation.... what should I do or do I just write it off £300?

Thanks

 

[Setfire]

AVS UU - unable to check is typical of foreign cards. My guess is this is straightforward fraud.

In the case of AVS UU, I would want a good reason why they are using an overseas card - eg. foreign student in the UK etc.