Lost delivery - what's your procedure?

Tell him you need to sleep on it for a while

 

Any updates on this?

 

It will be when the sun comes out

Our terms and conditions state that any lost freight must be reported with 7 days of the collection date (UNLESS OVERSEAS) or immediately on delivery /signing for the delivery
Not 4 years but we will apply some effort and if there is evidence of the transaction I am willing to put my hand in my pocket to keep the peace

 

Did they respond back to your response?

 

Yes the email said see what you can do

I had actually forgotten about it until I read your post

 

You know what they say. No news is good news.

 

As pointed out by the experts on here it is always very important to have good terms and conditions