linnworks any good ?

[etrades]

Hey Guys

We are considering using LINNworks , any feedback.

One of the main question we had for their support team was , say if one of their user gets banned from the marketplace for any ABC reason. does is affect the other users as well, but they had no answer for us

reason i ask this is , i have read few online thread where legit/big turnover companies have been banned from marketplaces for no reason and most cases it happened after they started using similar software

any suggestions would be appreciated, as currently we are packaging 200 orders which will increase to upto 500 in no time

Regards

 

[kulture]

Linnworks is a good solution. They have lots of customers.

I fail to understand your question. Linnworks is a respected third party supplier. What reason would any market place have for banning a retailer who uses proper order management software?

 

[GraemeL]

Kulture is right on both points. You are not making sense.

Linnworks is a clever bit of software - saves me a lot of time,

G

 

[AndyP]

I'll "third" that. Highly recommended...and I also don't understand your question.

 

[antropy]

if one of their user gets banned from the marketplace for any ABC reason. does is affect the other users as well, but they had no answer for us

reason i ask this is , i have read few online thread where legit/big turnover companies have been banned from marketplaces for no reason and most cases it happened after they started using similar software

I understand the question. If Linnworks connects to the eBay and Amazon APIs to transfer data. If Linnworks have a user who gets banned, would that revoke their access to the API and affect all of their users?

The answer is no, this doesn't happen.

 

[etrades]

thx , yes i guess you got my point. Basically i have read on other forums that few legit and big turnover companies got banned from certain market place for no reason.

The only common thing i found from each of their details is that they had recently started using similar software. so i was just concerned say i am client Z for linnworks. and there are other customers A,B,C,D etc

if B gets banned from ebay/marketplaces for any reason. Will this affect other users using the same software ?

 

[tonyk2005]

I think I understand what you mean based on my past experiences with certain marketplaces.

From what I know, the only way that this could be an issue was if the central linnworks ip address was linked to your account and then this got banned. Since the marketplaces link users by IP address this could lead to unrelated users could theoretically get linked together and also banned. However this would affect all users equally and not just some.

More importantly, from my own testing with network logging software when we installed Linnworks, I seem to recall that even when you are on Linnworks Anywhere, the actual data connection to a site like eBay is made from your local computer which is doing the sync and not from the remote Linnworks server. This means that their IP address would never be linked to your account anyway so it becomes a non-issue. I assume that this is done in order to reduce the load on Linnworks own servers.

Finally I think from a logical point of view you have to believe that most marketplaces are smarter than this anyway. I mean, you have to visit a particular page to give a third-party app like linnworks access to the marketplace API so the marketplace should be easily able to determine when the 3rd party is making API calls from a particular IP and know not to link accounts based on that.

TL;DR Im pretty sure Linnworks uses your local IP to connect to online marketplaces, so if you are trying to be stealthy it wont help you, and if other s are trying to be stealthy it wont affect you either.

 

[aogilvie]

Agree with the comments that there is no real risk in being tarred with the same brush because your using the same system.

So that my cards are clearly on the table nice and early - we offer a marketplace solution.

That warning out in the open I'd like to add that retailers don't seem to get banned for no reason in our opinion. What we see is that the standards set by the likes of amazon are high and its easy to breach them if your satisfaction rating slips which results in a "ban" or a "suspension". The quickest way for a rating to slip is to not deliver in the timeframe, have a poor returns operation or list the same stuff cheaper on your own site.

If you are suspended then it is vital to reply in a properly considered manner - explain what happened and what steps you have taken to ensure it wont happen again. It's not enough to blame something or someone - you have to explain what management controls you have put in place or strengthened to stop the same situation occurring again.

If you can meet the standards of Amazon and the others then you should do well. If your looking around for options I'm sure you'll find us if you do a bit of googling - Seller Dynamics.

Best of luck with whatever you opt to do. Happy to talk more if required/desired.

 

[etrades]

I think I understand what you mean based on my past experiences with certain marketplaces.

From what I know, the only way that this could be an issue was if the central linnworks ip address was linked to your account and then this got banned. Since the marketplaces link users by IP address this could lead to unrelated users could theoretically get linked together and also banned. However this would affect all users equally and not just some.

More importantly, from my own testing with network logging software when we installed Linnworks, I seem to recall that even when you are on Linnworks Anywhere, the actual data connection to a site like eBay is made from your local computer which is doing the sync and not from the remote Linnworks server. This means that their IP address would never be linked to your account anyway so it becomes a non-issue. I assume that this is done in order to reduce the load on Linnworks own servers.

Finally I think from a logical point of view you have to believe that most marketplaces are smarter than this anyway. I mean, you have to visit a particular page to give a third-party app like linnworks access to the marketplace API so the marketplace should be easily able to determine when the 3rd party is making API calls from a particular IP and know not to link accounts based on that.

TL;DR Im pretty sure Linnworks uses your local IP to connect to online marketplaces, so if you are trying to be stealthy it wont help you, and if other s are trying to be stealthy it wont affect you either.

Hi,

Thx for your reply. We are not using any stealth. Genuine business with positive feedback

we launched our own brand few months ago and its amongst top 5 best sellers and with 5* reviews

we wanted to make sure , as we came accross some thread where 1 company turning over in millions with no negative etc were banned 3 days after using similar software

The reason they were given is thier account was related to a account that was suspended earlier. which they dont agree and they have been trading for 4 yrs on amazon before suspension

so these kind of things worry me, based on the IP explanation u gave

i have put forward this question to AMAZON and they said its 3rd party app so they cant reply

i went to linnworks chat help , they said i need to check with AMAZON

So basically i am risking my life/earnings and none of them have got a concrete answer

 

[tonyk2005]

Well from what it sounds like, the other company you are referring to had been suspended before and basically all that happened was that they got linked to their old account (maybe through the local linnworks IP address).

But in that case, as long as you have never been suspended before and dont plan to get suspended soon (unlikely since you sound pretty legit) then you shouldnt have a problem.

I personally would recommend Linnworks as a great product by the way.

 

[johndon68]

When a 3rd party application connects to either eBay using their API or Amazon using Amazon MWS, the information passed as part of the connection contains not only your details but also the details of the application and it's developer so both Amazon and eBay know exactly which application/customer is accessing their database.

There is no reason whatsoever to have your account(s) closed because someone else uses the same 3rd party application that you do.

As for Linnworks itself, I know a number of users and have written an application that integrates with it and I've heard nothing but good things about it.

John

 

[kulture]

Marketplaces do not ban retailers for using sensible third party applications. They provide the interfaces for these applications so that retailers can sell more and earn the marketplaces more money.

 

[BigTimeTrader]

Correct, u will not be tarred with same brush just cause u use the same 3rd party software.

All proper 3rd party software are approved by amz and eBay.

What is most likely- seller a is naughty and gets banned on amz. Several months later seller a tries an amz account again but cannot get approved so opens a new account as seller b. however, amz find out that this new seller b is in fact the *naughty* seller a so they also suspend seller b due to fact it is linked account.

When talking with amz, seller a/b shows little respect and thus amz turn suspension into a ban.

eBay are currently not as *strict* but they are trying to clamp down on similar occurrences.

So, moral of story is- only used a marketplace approved platform and don't mess with or disrespect amz.

 

[RepricerExpress]

Hi,

Thx for your reply. We are not using any stealth. Genuine business with positive feedback

we launched our own brand few months ago and its amongst top 5 best sellers and with 5* reviews

we wanted to make sure , as we came accross some thread where 1 company turning over in millions with no negative etc were banned 3 days after using similar software

The reason they were given is thier account was related to a account that was suspended earlier. which they dont agree and they have been trading for 4 yrs on amazon before suspension

so these kind of things worry me, based on the IP explanation u gave

i have put forward this question to AMAZON and they said its 3rd party app so they cant reply

i went to linnworks chat help , they said i need to check with AMAZON

So basically i am risking my life/earnings and none of them have got a concrete answer

Yeah, as a few other users have said, you're not going to get banned by using bonafide software like Linnworks regardless of the activities or trading history of that software's other users.

As an Amazon repricing solution provider, we know a fair bit about this, but generally speaking, you can get banned for many of reasons, most of which unsurprisingly tie closely to Amazon's expectations of a seller's performance and criteria for winning the Buy Box.

If you find yourself on the end of an Amazon suspension, then have a read of this post about how to appeal their decision: http://www.sellerexpress.com/how-to-appeal-if-amazon-have-suspended-your-seller-account

Hope this helps, and good luck with the business.

 

[number42]

More importantly, from my own testing with network logging software when we installed Linnworks, I seem to recall that even when you are on Linnworks Anywhere, the actual data connection to a site like eBay is made from your local computer which is doing the sync and not from the remote Linnworks server. This means that their IP address would never be linked to your account anyway so it becomes a non-issue. I assume that this is done in order to reduce the load on Linnworks own servers.
.

Actually linnworks anywheres addon auto sync syncs from their server not your PC so this could potentially link other linnworks anywhere auto sync users bans/breaches to your ebay account in theory
Though ebay should be able to recognise linnworks.



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[number42]

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