Just broken a law supposedly CTPS

Discussion in 'General Business Forum' started by APC Nexday Overnite Ltd, Aug 16, 2011.

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  1. captaincloser

    captaincloser Banned

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    Telesales like sales remains not an industry despite all the posts on this thread.
     
    Posted: Aug 21, 2011 By: captaincloser Member since: Mar 20, 2010
  2. UKSBD

    UKSBD Not a real duck Staff Member

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    How do TPS Manage, Marketing File etc. know who has asked you not to ring them, and how often do you do this check?
     
    Posted: Aug 21, 2011 By: UKSBD Member since: Dec 30, 2005
  3. saxondale

    saxondale Banned

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    what is it then, a calling like the clergy?
     
    Posted: Aug 21, 2011 By: saxondale Member since: Jul 23, 2008
  4. saxondale

    saxondale Banned

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    yep, it`s a shame your getting dragged down by association with them. I have no doubt if I asked you for stats there would be a file in my inbox within the hour.
     
    Posted: Aug 21, 2011 By: saxondale Member since: Jul 23, 2008
  5. LicensedToTrade

    LicensedToTrade UKBF Legend Free Member

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    Captaincloser, I've just put my neck on the line by defending your right to defend yourselves...if you are ging to nitpick then please don't do it with me at this stage.

    Industry: a branch of commercial enterprise concerned with the output of a specified product or service.

    So I ask you, are there companies that exist today where the only service they provide is telesales/telemarketing? If that is the case then they have created an industry.
     
    Last edited: Aug 21, 2011
    Posted: Aug 21, 2011 By: LicensedToTrade Member since: Nov 7, 2009
  6. kate1

    kate1 UKBF Ace Free Member

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    https://www.tpsmanage.com/?m= I dont use that so much. But after 28 days of buying reputable data from data houses, (they do have laws themselves) I then check after 28 days because thats what the telephone preference says. So I use Marketingfile. £20 for 2000 numbers you can imagine though when I have lists of 20 000 numbers I have to pull sections out to check otherwise it would get very expensive. I pull out the priority sections that I think are going to get better results
     
    Posted: Aug 21, 2011 By: kate1 Member since: Oct 29, 2007
  7. telemax

    telemax UKBF Big Shot Free Member

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    Tis also quite interesting the number of emails I've received from Web Design/ SEO companies trying to get me to part with £500 per month of my hard earned money to get "A great site and to the top of Google", with no return phone number whatsoever, no testimonials, just a rather dubious email address and contact name.

    Sound like the dodgy end of your type of business BDW?
     
    Posted: Aug 21, 2011 By: telemax Member since: Feb 14, 2006
  8. UKSBD

    UKSBD Not a real duck Staff Member

    9,419 1,767

    Irellevant again I'm afraid.
     
    Posted: Aug 21, 2011 By: UKSBD Member since: Dec 30, 2005
  9. saxondale

    saxondale Banned

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    is there a mechanism for opting out of emails - that is what the thread is about
     
    Posted: Aug 21, 2011 By: saxondale Member since: Jul 23, 2008
  10. telemax

    telemax UKBF Big Shot Free Member

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    Not a chance, I slept through stats at uni...
     
    Posted: Aug 21, 2011 By: telemax Member since: Feb 14, 2006
  11. kate1

    kate1 UKBF Ace Free Member

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    Ok no probs, thats fine.
     
    Posted: Aug 21, 2011 By: kate1 Member since: Oct 29, 2007
  12. telemax

    telemax UKBF Big Shot Free Member

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    How observant of you..

    The strange thing is when I do opt out, I get another one like it from supposedly a different contact and different company. Not at all dodgy? Maybe I should give em £500 to see how good they really are..
     
    Posted: Aug 21, 2011 By: telemax Member since: Feb 14, 2006
  13. LicensedToTrade

    LicensedToTrade UKBF Legend Free Member

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    You know a thread has gone seriously wrong when Iof all people am trying to be the voice of reason.

    Perhaps in an effort to step back from the mud slinging coming from every side each of you can stop for a second, try and establish in no more than two sentences what your current viewpoint on telesales/telemarketing is, and what question you would actually like to see answered.

    No need to mention any names or accuse people of ignoring/sidestepping your previous questions, just start this from day zero again.
     
    Posted: Aug 21, 2011 By: LicensedToTrade Member since: Nov 7, 2009
  14. Psl

    Psl UKBF Ace Free Member

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    My business was selling advertising contracts, and to achieve this my sales guys cold called other businesses to get appointments, to sell the said contracts.
    It worked for my business, the business grew and it was sold. I will shortly be launching another advertising business and once again I will have my sales guys make cold calls to arrange appointments.

    Some people don't like to receive cold calls, well fair enough. It was suggested that a CTPS logo could be placed on all the literature of those that have registered with CTPS but that was 'kicked into touch.'

    The one thing this thread has shown is that majority of the respondents in this thread, who do not want/like receiving cold calls/telesales are rude to the caller(s).If they continue to receive unwanted cold calls/telesales then use the CTPS complaint system, that is what it is there for.
     
    Posted: Aug 21, 2011 By: Psl Member since: May 4, 2010
  15. LicensedToTrade

    LicensedToTrade UKBF Legend Free Member

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    There we go, a nice calm statement backed up with examples and an appreciation of why opposing opinions might feel the way the do, coupled with some advice on how to resolve the issues. Perhaps we should all follow suit with our next posts on this thread?
     
    Last edited: Aug 21, 2011
    Posted: Aug 21, 2011 By: LicensedToTrade Member since: Nov 7, 2009
  16. telemax

    telemax UKBF Big Shot Free Member

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    Just for example, someone wants to start a car parts wholesaler, what are his options in a competitive world.

    1. Send out leaflets then sit in his office and wait for the phone to ring

    2. To invest £500 per month in a SEO/PPC web campaign that might or might not work in a few months and wait for the phone to ring

    3. To spend lots of money putting an add in Yell,local paper etc and wait for the phone to ring

    or

    4. Spend £20 making calls to all the mechanics, car shops etc in the area to arrange meetings and start building some long term relationships to grow the business.

    Sorry but I'm of the opinion that sitting **** in hand waiting for the phone to ring and not being proactive is part of the reason why so many new businesses go to the wall.
     
    Posted: Aug 21, 2011 By: telemax Member since: Feb 14, 2006
  17. kate1

    kate1 UKBF Ace Free Member

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    I have written an article on outsourcing sales I can put it up if anyone would like its just factual, not blowing my industries trumpet.
     
    Posted: Aug 21, 2011 By: kate1 Member since: Oct 29, 2007
  18. captaincloser

    captaincloser Banned

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    Be careful ! This thread is reminiscent of the casino at Monte Carlo. Everyone places a bet with huge expectation of reward but darn it if that zero doesent keep coming up on the wheel and then it's glum faces all round until the next spin just hoping the zero does not come up again..

    I am sure we would nearly all like to read your article.
     
    Posted: Aug 21, 2011 By: captaincloser Member since: Mar 20, 2010
  19. kate1

    kate1 UKBF Ace Free Member

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    Just some thoughts, if anybody was interested.

    Outsourcing Telemarketing - Is it for you?

    Here in the UK, the cleaning industry operates in a variety of forms. From the large national outfits through to regional enterprises, each with it’s preferential client base and perhaps, niche market. At the regional level, and more aptly the local market, businesses range from medium size groups through to the heart of British enterprise – the man with the van.
    For the larger companies, telemarketing has become part and parcel of the business model and many have their own, dedicated marketing teams employed, in-house by the company or group. Whilst our man with the van would probably relish the thought of a steady flow of new contracts on tap, in reality, without serious investment in the business it is likely that the van or themselves would eventually conk out. The ambitious individual could always recklessly invest all in to the company without considering the consequences, lose everything and then gain a leading role with one of the world banks – but that’s another story!
    For the small, or smallish businesses wishing to steadily grow, outsourced telemarketing may well provide a solution. Outsourcing may assist the companies wishing to move away from domestic contracts and expand in to the commercial market, or for those wishing to expand their existing client base in to new territories. Outsourcing for the domestic market is a possibility via the telephone, however data for domestic can be very expensive
    To many of these companies, the use of telesales as a marketing tool is something of a new concept but is one that is becoming more popular and accepted. For those unsure of it’s worth, outsourcing offers a low commitment service – many of our clients initially start with a trial of a few hours in order to test the water. This permits them to get a feel of the service without a major investment.
    Companies using outsourced services remain in control, they can pick and choose the hours required and areas targeted. This is especially important for companies wishing for a steady growth rate and not falling in to the “run before you can walk” scenario.
    There are some important factors that may need to be considered before approaching outsourcing services. One of the first questions a new client often asks us is “What’s the success rate? This is a big unknown and although this may be a UK phenomenon, we have found that success is very much an area dependent, probably based on the local economy and how saturated the market is within the region. This is one of the reasons for initially effecting a trial.
    Another factor to be considered is the fact that people do not generally like change. If a company has been using Billy the Brush or Willie the Wipe for the last 15 years and they are happy with their performance, a discounted service will not normally sway the decision maker – it’s a loyalty thing!
     
    Posted: Aug 21, 2011 By: kate1 Member since: Oct 29, 2007
  20. captaincloser

    captaincloser Banned

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    Yes, I am going to stick to Billy the Brush.The other guy sounds a bit suspect.:)
     
    Posted: Aug 21, 2011 By: captaincloser Member since: Mar 20, 2010
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