Hi, I'm looking to get some advice as my situation is a little complex but I'll try and keep it simple. Some context, I was a team leader at a call centre for a fixed 12 months. The company was very relaxed in it's approach to culture so much so that the handbook was almost totally ignored. Being of the more serious professional type this caused some issues. Timeline of which is below. 1: agent in my team questioned by me about his conduct during a call. Hostile reaction, disciplined with 1st written warning (verbal already in place for absence) and given a behavioural/performance management plan. 2: Hostility continues, on one shift I have to suspend agent after serious insubordination and unprofessional conduct defined as gross misconduct in the handbook. Report the issue to HR with notes. Return to work after days off, a senior manager had reversed the suspension and HR advised me suspension is only used when someone feels threatened, this was not written anywhere or told to me before. 3: As a result I flag the stress and feeling of threat regarding the agent, advise a manager + HR I don't feel supported informally. A meeting is held with notes taken, I'm given the impression something will be done and the agent is moved teams. Assuming a disciplinary action was in process I saw to agent around the workplace, many weeks pass and they don't follow up with me. After asking I'm told nothing is in process the agent was simply moved and the new Team Leader given no context I found out later. Meaning the agent took no disadvantage from his actions or failing his behavioural performance plan. And in fact gained advantage. 4: I raise a grievance about the above. 5: I challenge an agent for using his phone while at his desk for a prolonged period, politely asking him to avoid doing that. He later tells me to "watch my cocky attitude", then "you heard me" in a raised voice. No plans were made to discipline the agent so I rolled into my grievance. 6: my manager marks me down for the quarter reducing my bonus using the reasoning that issues were frequently escalating between me and agents. This is the latest in his unsupportive actions. So I request we no longer have 1:1 meetings and a change of manager as his approach was distressing me. 7: My grievance is not upheld and I appeal. 8: Before the appeal is complete I'm told my contract will not be renewed as I'm not fitting in to company culture. I ask for further details and I'm given critiques of my personality and that there are issues within my team that were raised. They refused to share details. I got a little frustrated but nothing major and left the meeting. Next time I come in a manager is waiting for me, he puts me on gardening leave escorts me off site not allowing me to say goodbye to my team or my peers. Side notes: - I was never disciplined or put on a improvement plan. - My team was one of the 2 best performing on our shift pattern. -And after the agent from point 5 raised his voice at me no one senior expressed any concern for me or advised me on on how to further interact with that agent. I have a couple of questions: Do these actions constitute a breach of duty of care if I'm affected mentally? I no longer have access to my work email or supporting documents of my grievance can I FOIA request them? Does the company still have to complete the grievance process now I'm gone? Thanks for taking the time to read this.