I'm struggling now with ebay sales. They're simply too expensive and on low margin items. They're charging more in fees than I make on a few items. Some things I sell steadily are sold by multiple sellers, and we're all pretty much the same price - which is around 20% above the buying price. Now the ebay fees are around 12% in total, and it's getting to the stage where any problems that involve extra money can wipe out the transaction. The few products with decent margins are getting fewer, and every time a direct order comes through the website it's great, but the ebay experience is very unrewarding now. I suppose in overall terms, it still works, but it's forcing me to be less nice with idiots. First stupid customer request and I'd rather refund it and lose the post cost! On some of my products, to use them requires and OFCOM issued number to be entered. This is not changeable by the customer. To reset it requires me to reprogram it. I've tried notes on the box and now have a message on the sale blurb but they don't read it. The elderly ones mess it up, and send it back - either for reprogramming or they tell ebay it doesn't work and demand a refund. I guess that's just a hazard of selling complicated kit to people who can't handle it. Ebay is a great market but I really don't know how people make money at some of the prices I see. One product on ebay at £149 inc postage from China direct confuses potential suppliers. None of them can supply at anywhere near that price - they all want $220+ per unit. I send them the ebay page and they can't get near it. I'm thinking about buying on ebay, and selling just locally at the full price.