This is a frustrating one that I can't seem to get past. My business became insolvent over a year ago and we appointed a very well known large scale firm to be our insolvency practitioners, for a fee of £15k plus VAT. The process has been very slow but there is nothing really problematic and so I have moved on with my life. A short while after the process started I was made aware that I may be eligible for Directors Redundancy and after a quick google I ended up talking to a company who would do everything for me and I would be supposedly entitled to just over £4k after their fees. The problem has now come up that the person dealing with our insolvency at the IP's won't sign off the form thats needed to apply. He has said to me that he 'has never heard of such a thing' and basically implied that its wrong for me to claim this after my business went bust owing lots of money. Despite numerous chases I just cant get anywhere and time is ticking on, this wasn't made any easier by covid-19 as my contact there was furloughed for a while. This isn't the actual named IP on the case, its one of his staff, the actual named IP doesn't ever respond to emails from me and I just get directed to this staff member. Now if I had a massively overdrawn Directors loan account I could understand it but due to the fact that I pumped money into the business to try and keep it going my loan account is actually in credit by more than £20k. Is there anything I can do about this other than just keep complaining? These IP's have basically treated us like dirt since the very second we signed the paperwork after fawning all over us before that!