How much are you getting charged for it services.

Discussion in 'IT & Internet' started by Nico Albrecht, Jul 7, 2019.

  1. Nico Albrecht

    Nico Albrecht UKBF Enthusiast Full Member - Verified Business

    533 81
    I am just curiouse how much you recently paid for it support in your business. E.g something IT related broke down and you don't have a contract in place. Location could affect the price I am aware of that but just for my own curiosity.
     
    Posted: Jul 7, 2019 By: Nico Albrecht Member since: May 2, 2017
    #1
  2. ffox

    ffox UKBF Regular Free Member

    1,248 215
    Nico. You are aware that I am Office 365 based. Following from that if anything breaks in my IT I pay only for the replacement kit. Plug it in, link it up and that's it, job done.

    Why would I pay someone else to do that for me?
     
    Posted: Jul 7, 2019 By: ffox Member since: Mar 11, 2004
    #2
  3. fisicx

    fisicx It's Major Clanger! Staff Member

    30,593 8,983
    Nothing at all.

    All I need is a laptop and a phone and both are easily replaced
     
    Posted: Jul 7, 2019 By: fisicx Member since: Sep 12, 2006
    #3
  4. Mr D

    Mr D UKBF Legend Free Member

    15,606 1,719
    I operate from mobile phone, tablet and laptop. More likely to resolve matters myself or repair stuff myself. So don't pay for additional IT unless needed.

    My previous employer relied heavily on IT, both an in-house team plus external contractors to send to clients. Cost probably 8 or 9 figures most likely.
     
    Posted: Jul 7, 2019 By: Mr D Member since: Feb 12, 2017
    #4
  5. Mike Hayes

    Mike Hayes UKBF Enthusiast Free Member

    1,004 257
    The same as above but I don't think any of us are your target market!
     
    Posted: Jul 7, 2019 By: Mike Hayes Member since: Jan 7, 2016
    #5
  6. WESH.UK

    WESH.UK UKBF Contributor Free Member

    69 16
    Our customers pay zilch. We fix any IT issue of theirs for Nowt, inclusive with the hosting.

    Small businesses really dont want contracts for IT support, they want ad-hoc, as and when needed as they just dont have the need nor the finances for support to be on a retainer and when setup properly, they rarely need any support (once or twice every few years) unless something literally breaks down.
     
    Posted: Jul 7, 2019 By: WESH.UK Member since: Aug 11, 2018
    #6
  7. Nico Albrecht

    Nico Albrecht UKBF Enthusiast Full Member - Verified Business

    533 81
    I am actual not doing any of that IT stuff to be honest and quite specialist in my field. But getting asked all the time to do some IT work and thinking of maybe expanding. Hence my question how much small businesses pay per ad hoc by the hour IT support.
     
    Posted: Jul 7, 2019 By: Nico Albrecht Member since: May 2, 2017
    #7
  8. WESH.UK

    WESH.UK UKBF Contributor Free Member

    69 16
    Best place to start is to phone around your own local area asking what a firm would charge to fix [insert random broken thing here] and work out if your own hourly rate is in-line with that or would you be taking a cut or earning more..

    For ad-hoc repairs where people dont have any hosting and such, we charge per 30 minutes @£12.50 and cap the repair charge at a max of £50 regardless of repair time.

    We regularly see locally some repair guys charge a wide variety of wild-west charges and also a lot of "scraping the barrel, "Work for very cheap, do good job" type of guys, so working out your own rates are going to depends very much on your own costs, tools, experience levels and local expectations.

    Just like any service, its cost is goingto vary based on a lot of factors and what you want to do and work for.

    PC World for example were charging £220 up-front per-repair and have a 4 week turn-around time on jobs we do for £25 with a next-day turn-around..

    So, the question of "What small businesses pay" can and will vary wildly based on a lot of factors.
     
    Posted: Jul 7, 2019 By: WESH.UK Member since: Aug 11, 2018
    #8
  9. Alan

    Alan UKBF Legend Full Member - Verified Business

    6,221 1,722
    Personally I pay nothing as I sort it myself ( and for my parents and neighbours), however recently a 'friend' asked me if I could sort his broken Outlook ( those that know me know I don't hold MS in high regard ) so I reluctantly took a look, but a bit of research indicated it was beyond whatI wanted to help with, so referred him to an IT firm, they fixed it for £50 apparently that was 40 minutes work.
     
    Posted: Jul 7, 2019 By: Alan Member since: Aug 16, 2011
    #9
  10. Alan

    Alan UKBF Legend Full Member - Verified Business

    6,221 1,722
    I assume this is not a core activity to your business then as £25/per hour for adhoc work seems excessively cheap.
     
    Posted: Jul 7, 2019 By: Alan Member since: Aug 16, 2011
    #10