Help With Outlook 2000 Please!

[compuclean]

Alrighty There Fellow UKBFers!

I need some assistance please.

Up til now, I have been using a Beta version of MS Office 12. That has now expired, so I have just reinstalled MS Office 2000.

Great. Until I load Outlook.

I have two accounts - an O2 account, from which I receive my webmail, and an NTL account, for personal use.

I can't retrieve any of them.

When I press "Send and Recieve", it just takes ages, then times out.

I have three options in "Connection":
Connect using LAN
Connect using Phone line
Connect using IE or a 3rd party dialer.

It auto selected the IE option. I changed this to LAN, to no effect.

What am I doing wrong?

Please help!

 

[KM-Tiger]

Could be lots of things.

When it times out do you get an error message something like "0x8xxxxx".

How are you connected to the internet? Broadband via LAN, dialup?

Do you have antivirus software? You might need to re-configure this to work with Outlook.

 

MS Office doesnt expire till Jan 2007!

 

[compuclean]

I was using Office 12.

 

[compuclean]

I'm using broadband, no LAN.

 

[compuclean]

Okay, the error number I'm getting is "0x800ccc19".

Anyone able to help with this one? Please??!!!

 

Hi,

Are you running Norton Internet Security or McAfee at all?

 

[KM-Tiger]

Okay, the error number I'm getting is "0x800ccc19"

"0x800ccc19" is not black magic, it's just Outlook's rather unhelpful way of saying "I have a problem connecting to the mailserver(s) you have specified".

So 2 things to look at:-

Can your PC connect to the internet OK? On a simple level can you browse web pages? Can you ping the mailservers you are trying to connect to?

Is there something coming between Outlook and the internet? The reason we have asked about Antivirus is that is exactly how that works. Incoming email goes first to your Antivirus program, gets scanned, and then gets passed to Outlook. Re-installing Outlook could have disturbed the connections between one and the other, and a quick fix could be to reinstall your AV also, as this will re-establish the connections.

 

[compuclean]

Okay, I sorted it. It was the stupidest problem. In the username box, I had my username, but without the @o2.co.uk. I put that in, hey presto. Emails came flooding in.

Thanks for all the suggestions though.

 

[SuffolkDesigns]

common problem, by default outlook only puts the part of the mail address before the @ as the username, not really useful when 99.9% use the full e-mail address as the username......